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RCGP chair: 'I advise patients to take photos of their hospital notes'


i get the PATIENT to ring the secretary/outpatients/the ward etc etc. if WE ring them x times a day, they think we're a bloody nuisance. if they get x calls a day from separate patients (who take longer to sort out because they don't know the score) they soon get fed up and realise there is a problem. it also makes the patient realise what a marathon and how time consuming it all is. the hospital HATES this - but doesn't take long to fix it. give them the secretaries direct number.

Posted date

09 Oct 2019

Posted time