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A faulty production line

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When a contract isn’t a contract


When I was in practice, local Trust's IT was unable to cancel appointments - even when the patient had been rescheduled at their own request. This led to DNAs,GP calls/letters to patients upset patients ("I phoned the hospital & changed the appointment") upset consultants ("this patient somehow showed up in my clinic") & irritated GPs ("who on earth commissions an appointment system where you can't cancel or change appointments?!?"). Have things improved since 2013?

Posted date

29 Oct 2019

Posted time