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Headline

The darkening grey areas

Comment

999 calls are now being triaged by the ambulance service to GPs, ambulance triage are refusing attendance: "The BT call flow process will be changing to determine whether calls relate to coronavirus, whether callers consider the situation to be life threatening, or for advice only. Life threatening calls, patients under 5 and over 70 will also be connected but all other callers will be directed to use NHS 111 on-line. Once connected to NWAS, callers will be made aware that NWAS will have a reduced ability to respond to 999 calls. Following triage, this may mean that NWAS service users will be advised to self-care or that an ambulance response will not be forthcoming. When deemed clinically appropriate, patients will be asked to consider using alternative forms of transport and/or to seek alternative options for clinical advice. i.e. self-care, primary care, urgent treatment centres etc. Calls where there is no likelihood of the patient prognosis being improved by an emergency ambulance response or where the presentation is not compatible with life, will not receive an ambulance response and alternative advice will be provided" https://mcusercontent.com/df71a60feb4a99d5d9813fc39/files/fdb51ca5-a9e1-4e87-a79e-ae63cb988752/NWAs_letter_to_partners_revised_protocol_3_April_20.pdf

Posted date

11 Apr 2020

Posted time

10:49am

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