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Seven reasons that 'zero tolerance' doesn't work


We live in a world where the cart in in front of the horse, and we are punished needlessly. Just yesterday I spent my time and did my best for a patient but the outcome was not what he wanted. He left but returned to berate me for smiling as he left. He continued to verbally abuse me, for my attitude, my physical appearance, my skills as a doctor, and was shouting to the point half the practice came to see what the problem was. He only left when the police were going to be called. He returned to make a formal complaint. This is the world we live in - where you get abused, but then have to defend yourself against a complaint, supported by one of the new quangos who's sole purpose in life is to help patients in their complaints against GPs. Just another reason why you wonder if it is still all worth it.

Posted date

12 May 2015

Posted time