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Seven reasons that 'zero tolerance' doesn't work


This article is a long apology for poor patient behaviour - we should never have to accept physical or verbal abuse, as much as patients should expect their doctor to be polite and welcoming. We have so few areas that we can control in our working lives and so many ways for patients to complain and it is depressing to find the attitude that we should always try to understand patient's motives and be resilient to abuse, even accept it as part of being a doctor.

Posted date

12 May 2015

Posted time