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Gold, incentives and meh

Specialist nurses want wider role

Complaints about GPs will be resolved more quickly and more locally over the next three years, the Healthcare Commission has pledged.

The commission, which handles the second stage of the complaints procedure,

said it wanted 95 per cent of cases resolved within six months.

It has struggled to cope with a massive increase in cases since taking on the role in July last year and has blamed PCTs for failing to deal with complaints locally.

In its strategic plan for 2005/8, the commission said it expected the number of complaints referred by PCTs to fall.

The commission, which regulates health care bodies, also threatened to take a tougher line on poor PCT practice in future.

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