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GP consultation length faces cut by a third as 'financial meltdown' looms
21 Jan 10
NHS chiefs have drawn up proposals to slash the length of GP appointments by a third as they plan for across-the-board budget cuts.
The idea has been mooted by NHS London, which has been receiving advice from the management consultancy firm McKinsey on how to make huge efficiency savings in the face of the impending funding squeeze.
But BMA leaders have warned the proposals show GP services are heading towards ‘financial meltdown.’
NHS London plans include:
• A 33% cut in the length of GP appointment times
• Cutting the number of people going to hospital accident and emergency departments by 60% and the number going to hospital outpatients by 55%.
• Millions of patients being diverted to so-called polysystems or clinics that have not yet been built, with £1.1bn cut from hospital budgets across London
• A 66% reduction in staffing of non-acute services, these include community services for older people and district nurses.
The 'London's NHS on the Brink' report, prepared for the BMA by John Lister, information director at London Health Emergency, accuses NHS London of a lack of transparency in the way it has drawn up its plans to respond to the expected freeze on NHS budgets from 2011.
The report claims NHS London has refused Freedom of Information Act requests to release a confidential report drawn up for them by McKinsey, effectively denying interested parties any opportunity to scrutinise its underlying assumptions or supporting evidence.
But the document includes details of reports which have been published which indicate that London PCTs will face a funding gap in the region of £5 billion by 2017.
The health budget for London in 2009/2010 was approximately £13 billion.
Dr Kevin O’Kane, chairman of the BMA’s London regional council, said: ‘While we recognise that there are problems with healthcare delivery in London, we are extremely worried that plans to cut services are being kept secret.'
‘We are calling for full disclosure of the proposals so that there can be a public debate. This is vital so that Londoners can have their say about local cuts and take a wider view of what is happening to the NHS.'
‘If people realised that we are heading towards financial meltdown involving cuts in bed numbers and hospitals closing or being down-graded, they would demand the opportunity to make their voices heard about these plans.’
But Sam Higginson, Assistant Director of Strategy at NHS London, said the SHA stood by its plans.
'Healthcare for London will deliver an even better quality NHS for less money. When Lord Darzi wrote the report in July 2007 he knew that population growth and health inflation meant we had to change if we were to continue to have an NHS Londoners deserve. Patients also told us they wanted a more convenient and accessible health service. This meant localising services where possible and centralising where necessary.'
'Since the report was published, the credit crunch has increased the urgency for change. No change will lead to the death of the NHS in London by a thousand cuts. No change is not an option.'
Read the full report







Readers' comments
Is it April 1st?
'A 33% cut in the length of GP appointment times'. 'Cutting the number of people going to hospital accident and emergency departments by 60% and the number going to hospital outpatients by 55%.' The two don't go together - give me more time, less referals. Less time and I become symptom refer.
Of all the dreadful things affecting the NHS, and GPs in particular, that I have read over the past few years, this is the most disturbing. If any of these proposals become reality, the impact on quality of care will be devastating. It is particularly ironic that in the same Pulse Daily e mail we learn that NHS Choices costs taxpayers 27m a year.
I'll have to agree with Leslie Borrill. Less is more, more referrals that is! And it'll ruin the doctor-patient relationship unless this concept is no longer important in the eyes of the so-called chiefs. Not sure where general practice is heading in this country to be honest. And if this is the state of general practice in the UK then i can't imagine how the other, less well-off countries are managing.
As a practice-based pharmacist clinician and independent prescriber, my most valuable asset to the practice is the length of time I can spend with the patient, rarely less than 20 minutes and often 45 minutes if I am doing spirometry with bronchodilatory testing. I believe it is vital that the patient understands their condition to the best of their comprehension, and the objectives of their treatment. This leads to better compliance, and our referral rates in respiratory disease and diabetes have droppped significantly. To suggest that the GP should cut even further consultation times is ludicrous.
To even suggest such an initiative demonstates a complete lack of understanding of health care or its delivery. The fundamental transaction is the GP consulation. If that is inadequate or rushed it inevitably leads to increased use of resources upstream coupled with massive pateint dissatisfaction. Once again the NHS has demonstrated its immense ability to spend lots of money on outside consultants. McKinsey have a high reputation in the world of business and finance and do not come cheap. but a five year old could come up with better suggestions than these.
Unbelievable. We are already trying to fit a quart into a pint pot. We had been considering extending consultation times for routine appointments to 15 minutes to deal with ever increasing complexity and shift of work from hospital to GP already occuring. Are they really expecting us to deal with Mrs Age 77 With Parkinsons, on warfarin for AF, depression, CHD, worried about her demented husband, flu jab, diet advice etc etc. This is not an atypical Monday AM case by any means. British GPs are among the most efficient and cost effective in the world. These people have NO IDEA how we work.
Did the report suggest euthanising everyone over the age of 65 as a cost cutting exercise? Absolutely frigntening and loony! I suppose the consultancy company was paid 1M for such advice.
I was just about to question the date, when I have seen a similar comment. What is this latest laughable proposal? How on earth is this to be implemented? Is the reality that we will be required to see more patients per surgery, but their needs and expectations will remain the same and covertly our day will be lengthened. Or are we to expect a cut in bureaucracy accompanying our appointments and referrals to free up that time? I can't wait to read the small print, if indeed it exists.
I am not surprised, given that the report on which these statements are based comes from McKinsey's. They are only interested in what can be measured and controlled. They have no interest in the relational side of a consultation and the value therein as this cannot be quantified. Until the relational side of consultations is valued and we get the stories of patient experience hammered into the heads of 'the management' we will continue to get these idiotic ideas put forward.
This is insane! Once again, so-called management consultants propose a completely ridiculous and unworkable 'solution' to the 'problem' of financial cuts in NHS and general practice in particular. British general practice is heading towards disaster and, of course, an eventual blame game will follow. Who loses? Patients will... and the 'profession' will be squeezed to death.
How about cutting down on billions spent each year on a vast army of bureaucrats and managers and quangos! And culling other white elephants like the IT scheme flop and Darzi centres etc on which billions have been wasted without any significant healthcare benefit to any!
I do not believe it! How can any part of the NHS be allowed to entertain a company like McKinsey, probably the the most expensive company of its kind, in the world, to provide solutions for saving money. Do we not have anyone bright enough from within the NHS, where a similar scenario occurred only a few years ago? You remember, when all the PCTs and SHAs had to be revamped...
I planned to work until 65. Unfortunately the stress of general practice has already become too much so I am retiring in 2 months age 55. I know that my younger colleagues are also feeling the pressure. Reduce consultations by 33% and watch the service disintegrate.