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Surveying patients' vague impressions no way to judge GPs

I maintain that patients didn't actually answer the question they were asked about the possibility of booking appointments some days in advance ('Patient survey losses to hit almost all GP practices').

It's clear to me that some of them answered a slightly different question in which they added, in their mind's ear, the phrase 'at a time that was at your convenience'.

The answer to PE8 in our practice is quite unequivocally yes, as can be established by an inspection of the evidence base contained within our computerised, Government-sponsored, fully audit-trailed appointment system. So much for evidence-based practice when we're penalised by a trust that prefers the results of a fundamentally flawed survey of patient 'impressions'.

From Dr John Chalmers, Rosyth, Fife

Patient survey

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