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Gold, incentives and meh

'Target range' for GPs' complaint is a target too far

Dr John Fitton's assertion that GPs who attract few, if any, complaints are perhaps not doing the job properly is an example of twisted logic (Letters, January 27).

If he chooses to rationalise his level

of complaints by theorising that this is because he is responsibly carrying out his gatekeeper role and refusing inappropriate demands, then that is fine.

However, to then imply that doctors who are rarely complained about are not resisting these demands does not necessarily follow. Could it not be that these doctors take the time to explain to patients why diazepam or a referral is not the right path and obtain the patients' assent to an agreed alternative strategy?

To suggest a 'target range' for complaints is surely a target too far.

Dr David Shoesmith

Clayton, Bradford

West Yorkshire

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