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Gold, incentives and meh

Time-saver allows GPs to delegate

Receptionists at Dr Stephen Gardiner's practice have been trained to take patients' blood pressures after a computerised appointment check-in system saved them two hours a day.

Patients confirm their arrival using the check-in system without needing to bother the receptionists at the practice in Bridgwater, Somerset.

Dr Gardiner said receptionists would take on more simple clinical work when the new contract begins.

'Since a lot of things in the contract are simple measurements and don't require a great deal of clinical skill we are going to have to free up our time to deal with more complex problems,' he said. 'The only way to do that is to delegate work to other health care professionals.'

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