Two-thirds of PCTs to go in shake-up
NHS managers are failing abjectly to deal with complaints against doctors, latest figures show.
A report from the Healthcare Commission reveals fewer than one in five complaints in the past year has been dealt with properly by PCTs and other NHS trusts. The commission has also upheld only 4 per cent of complaints against doctors referred to it by trusts.
More than half of cases were either out of the commission's jurisdiction or referred back to trusts to deal with.
Healthcare Commission head of operational development, Marcia Fry, said: 'It is worrying that so many of the NHS complaints that come to us are having to go back to the NHS.'
The commission cited failure to deal with cases locally as the reason for the number of complaints going to independent review more than doubling to over 8,000, and for its failure to deal with 37 per cent of cases on time.