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At the heart of general practice since 1960

The fiasco feels strangely familiar

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It all feels very familiar: a flagship NHS initiative that draws initial support from the profession, yet turns out to be an embarrassment.

 A quick look at the front pages of the nationals shows a story almost daily – cast your mind a year back, and this would have been NHS 111.

 The similarities are there. The experts warning about potential problems. NHS England denying anything is wrong and pressing ahead, but later admitting it could have done things better.

 Out-of-hours experts warned about potential problems with the NHS 111 bidding process, while IT experts have been flagging up issues with patient confidentiality for about a year.

 As the deadline for launch approached last March, the BMA started withdrawing its support for NHS 111. Fast-forward to this February, the BMA and the RCGP are making equally disturbing noises over before March 2014.

The similarities are significant. The reorganisation of the NHS was a major piece of work, granted. But these two major initiatives are arguably the two biggest projects that NHS England has been tasked with implementing. And both, being charitable, have not gone according to plan.

 Of course, it is unfair to completely blame NHS England. It did not exist when plans for both schemes were formed. In the long term, both plans could turn out to be beneficial for patient care and after a fairly disastrous launch in some areas, there are signs that NHS 111 is improving, even if the post-event messaging is still adding to GPs’ burdens. As for, NHS bosses have a chance now to admit they got it wrong and turn around this PR nightmare of a project.

 But they are a huge embarrassment for the body that is yet to celebrate its first birthday and, as usual, it is GPs that are stuck in the middle picking up the pieces when it all goes wrong.

Jaimie Kaffash is a senior journalist at Pulse

Readers' comments (5)

  • I did not agree with this from the begining.It was the usual top down ill thought out undemocratic rubbish from a think tank with no consultation with the front line.

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  • You have hit the nail on the head.
    Unfortunately its the GP`s who have to pick the pieces up for all the failed projects.

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  • I must disagree that it is unfair to blame NHS England.
    It is the successor body to the NHS Strategic health bodies.It is therefore accountable for its predecessors errors and omissions in exactly the same way as CCG's are for predecessor PCT actions.

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  • Bob Hodges

    Kakistocracy defined!!!

    Why does the population tolerate rule by such morons?

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