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'We turned our practice around'

This time last year, the Rossington Practice in Doncaster was floundering. Patient complaints were high, the QOF outlook was miserable, there was no in-house training or summarisation of patient notes.

A year on, the situation has been changed by a reinvigorated team of GPs, healthcare assistants and staff. The practice recently won a 'significant achievement' award from its PCT and improved its QOF score from 300 to 1037.

Jean Reynolds, practice manager, said the surgery now held daily minor illness clinics, monthly cancer meetings with Macmillan and had trained staff. She said: 'We had a drastic first few months. We grabbed QOF by the horns and developed it and got the patients involved.'

Dr Wijay Dahanayake (right), one of the five partners, added: 'I'm so proud of our practice because we were in real trouble, but have turned ourselves around and now we offer a great service.'

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