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We’re here to listen on C&B

The BMA's survey of GP opinion is immensely helpful in that it highlights the continued importance of clinical engagement in what is a very challenging climate.

When I joined the Choose and Book programme in July I wanted to listen to those using the system and, perhaps more importantly, those not using the system – and try to learn what the issues were that were preventing more widespread uptake.

Since then, I have been in direct contact with a number of GPs whose experience has not been as positive as we would like, to understand their problems and to see if we can help them find a solution.

Over recent weeks Choose and Book use has grown to around 44%, which indicates clinician take-up is steadily increasing.

In the meantime, the programme will continue to engage with clinicians to ensure Choose and Book reflects their needs and is as user friendly as possible.

Regional user groups have been established to ensure feedback from users is captured and fed through the Request for Assessment process, which influences the development of the system.

A design steering group is also held on a monthly basis where the national team seeks guidance from service users, including clinicians and a BMA representative, on developing Choose and Book's content and functionality.

This, coupled with the recent publication of the BMA's Choose and Book guidance, supports the fact that Choose and Book is here to stay.

From Dr Stephen Miller, medical director, Choose and Book

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