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CQC survival guide part 3: ensuring your services are effective (1 hour)

In the third of this five-part series, Carole Cusack provides tips on how to score highly in this CQC inspection domain.

FULL CPD MODULE

This module offers advice on showing CQC inspectors that your practice is effective, including:

  • What evidence to present
  • How to prepare for the inspection
  • What training your employees need to have undertaken

After reading these articles you will be asked to record your learning points and some action points to earn a suggested 1 CPD credit. Below are some suggested questions to reflect on as you work through the module: 

  • Check that you have, readily available, statistics regarding your immunisation and screening performance compared to local practices. If results are suboptimal in some areas, consider any action you might take.
  • Ensure you can access any audits you have performed in the last year or two, and have documented evidence of any changes you have made as a result.
  • Do you have, and can you easily access, minutes of relevant meetings, such as Unplanned Admissions or Palliative Care MDT meetings?
  • How do you ensure that you are up to date with the latest clinical guidance? Who processes new NICE guidance and how?
  • Identify and rationalise any QOF anomalies. In particular, familiarise yourself with relevant prevalence and exception reporting data –  can you explain any outlier figures?
  • Take a critical look at your poster display in the waiting room – organise a refresher of the display if necessary, with particular emphasis on healthy living promotional material.

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