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Five steps to offering repeat prescriptions online (1 CPD hour)

Dr Osman Bhatti advises on managing an online repeat prescription ordering system, part of the 2014/5 GP contract requirements, based on his experience using EMIS 

FULL CPD MODULE

This module offers advice on managing online repeat prescription requests in EMIS in a stepped guide, covering:

  • Planning and setting up a system
  • Choosing sessions
  • Printing log in codes and training staff
  • Marketing the service

After reading these articles you will be asked to record your learning points and some action points to earn a suggested 1 CPD credit. Below are some suggested questions to reflect on as you work through the module:

  • Are you familiar with the exact requirements for this year’s online DES?
  • Do you already offer online access for booking appointments? Would it be better to set this up before moving on to repeat prescribing?
  • What system will you run to review and process online requests for repeat prescriptions? How will you manage the planned or unplanned absence of doctors or administration staff?
  • Are your administrative staff on board with the process? Have they had adequate training? Do they know which doctor in the practice to liaise with over any problems?
  • Have you tried the process on a ‘test patient’?
  • How will you recruit patients to the online repeat prescription system? To what extent will it be necessary for those ‘signing up’ to prove their identity?
  • How will you promote the service?

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