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The waiting game

Five steps to setting up a video consultation service (1 CPD hour)

Dr Sirfraz Hussain explains how to use a free service like Skype to set up a video consultation service - with tips on recruiting patients and consulting via video.


Full CPD module


This module offers advice on setting up video consultations in practice including:

  • Recommended video-to-video software packages
  • Advice on hardware requirements
  • Recruiting patients
  • Setting up a video appointments process
  • How to run a video consultation

After reading this article you will be asked to record your learning points and some action points to earn a suggested 1 CPD credit. Below are some questions to reflect on as you work through the module:

  • Would video consultations be suitable for your practice? Explore why/why not. Have you discussed them before? Are some partners uncomfortable with the idea?
  • If you were to implement Dr Hussain’s advice, how would your practice have to adapt his system differently, and can you forecast any clear issues or problems that might arise, given his description of how the system worked for him?
  • What advantages might video calls offer your practice? Consider
    • Pressure on access
    • Workload
    • Income 

Related images

  • Sirfraz Hussain - SUO
  • Prescription - SUO
  • Emergency dept. - SUO

Readers' comments (1)

  • Using Skype or the Google equivalent provides an effective alternative to 'face to face' consultations, and could be more effective for some patients as research shows that people are more candid when conversing through a computer interface.

    The time saved is essential for practitioners, in these high throughput targets.

    One thing though that should be considered is the fact that it is quite easy to hack computer systems, resulting inn the possibility that confidentiality is compromised.

    Unsuitable or offensive? Report this comment

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