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Fitness-to-practise investigations make sick doctors sicker

The GMC’s own publications reveal the costly fitness to practise system casts a deep shadow over increasingly large numbers of doctors and is not justified by the outcomes of the vast majority of investigations. Drs Christopher Lees and Hilarie Williams suggest that, rather than extend the GMC’s current scope, it is time to re-evaluate its role.

The General Medical Council spends over £90 million annually1 derived from mandatory fees for doctors that have increased 20 fold in real terms since 1970.2 They will rise again this year3 because health regulatory business is booming and, for doctors, this has meant a massive increase in the numbers and scope of guidelines, and a rise in complaints that the GMC’s chief executive describes as ‘staggering’.4

The effects of these processes are beginning to be documented: they make sick doctors sicker.5 The GMC’s long-awaited internal enquiry into deaths of doctors undergoing fitness to practise investigation identified nine suicides in 2013: one every six weeks.6

Research by Bourne et al, published this week in BMJ Open shines a further spotlight on the ‘blame business’.7 Using data from some 8,000 doctors, they show that disciplinary investigation is associated with serious effects on both mental and physical health. Further, many of the surveyed doctors admitted to defensive practice such as over-treating, avoiding high-risk patients and over referring. This cannot serve anyone’s interests. The GMC internal enquiry and Bourne’s paper tell a sad and consistent story: the casualties of excessive and disproportionate ‘regulation’ are both patients and doctors - not forgetting that doctors are also patients.

In the four years from 2010 to 2013, members of the public made over 18,000 complaints to the GMC but only one in a thousand led to a doctor being either suspended or erased from the register.8 Even employer referrals (the most potent complaints) incurred a sanction or warning in only a fifth of cases despite 90% being investigated.

From all sources there were 28,531 complaints against 19,630 doctors. The GMC investigated 8,278 and only 17% of those led to any kind of sanction or warning. Some 291 doctors were removed from practice after a tribunal hearing - many only temporarily. To achieve this, nearly 7,000 doctors who warranted no sanction or warning were subjected to investigatory processes that could go on for years.

We do not know how many of these doctors were subject to interim orders restricting or suspending them from practice but, in 2013, the GMC imposed interim restrictions on more than a quarter of the doctors it decided to investigate.9 In her study of the discrepancies between interim orders and eventual sanctions, academic lawyer Paula Case suggests that the GMC is - wittingly or unwittingly - using its processes to punish doctors for alleged misdemeanours well before the evidence is aired at any public hearing. Case quotes Lewis Carroll’s Queen of Hearts: “sentence first, verdict afterwards”.10

The GMC cannot justify continuing a system that is so clearly disproportionate. In July 2014, we published a discussion paper for the Institute for the Study of Civil Society that questioned the GMC’s own standard of working and asked that it show some of the reflection and insight it demands of doctors.12

But there was little evidence of meaningful reflection in the GMC’s attempts to extend its powers as set out in its August 2014 consultation on changing its sanctions guidance.13 That is, unless reflection has led them to move the goal posts so that they can improve their conviction rate.

Arguably, the most disturbing of the proposals was that ‘promoting and maintaining public confidence’ could legitimately justify sanctioning a doctor, regardless of any patient safety consideration. GMC staff and MPTS panelists would presumably determine what constitutes and governs public confidence and then apply it ‘on the balance of probability’ - 51 % is all that is required nowadays. The GMC failed to mention that the Department of Health was already consulting on the necessary statutory change in documents posted on-line over the summer holidays.14

The regulator also proposed sanctioning doctors who have not apologised or shown adequate insight. Sadly, GMC senior staff are not following their own prescription. Appearing before the Health Select Committee in the first week of January, the new GMC president felt that doctors must be hardened by “emotional resilience training”.15

The chief executive welcomes the inexorable rise in complaints. In his introduction to the 2014 report on the State of Medical Education and Practice in the UK, he commended a less deferential society in which “doctor knows best” while clearly being comfortable with the regulator’s own increasingly paternalistic role in prescribing what doctors should do in ever more situations.16

Unfortunately, while citing changes in expectation as the root cause of rising complaints from the public, the chief executive did not go on to consider whether the many thousands of patients (or their relatives) whose GMC complaints are not substantiated may have had their expectations raised inappropriately, nor what the consequence may be for them. This is doubly important issue as GMC-commissioned research has suggested that the GMC’s own media strategy may itself have contributed to the rise.

Another proposal in the GMC’s August 2014 consultation was that they would sanction doctors when they are judged to have failed to raise concerns about poor standards of care. It seems that doctors are to take the rap for failings of others in an environment where bullying is rife and where whistle-blowers may go in fear of their jobs and of management referrals to the GMC.17 The spectre of the Mid-Staffs scandal was very evident in this. It also pervaded a recent press release calling for openness and candour and a consultation on yet more guidelines in the wake of the statutory duty of candour being introduced for the NHS.18,19

However, the thrust of the changes proposed in the GMC’s August 2014 consultation actually runs counter to calls for medicine to move away from a culture of “blame, name and shame” - calls given added weight by the Berwick review of the NHS and Francis reviews of Mid Staffordshire.

Rather than seeing patient safety issues and patient dissatisfaction in the round, and rather than recognising the potential for its own activities to endanger doctor and patient wellbeing, the GMC apparently wants to “punish more and punish harder”.

The GMC’s role is as a regulator: it consistently denies that it punishes doctors but, in doing so, merely brings into question its own candour. Whilst punishment and redress are the preserve of the civil and criminal courts, the GMC encourages the reporting of medical mishaps and complaints through a protracted and adversarial disciplinary process.

Paula Case has commented: ‘While both the courts and the GMC doggedly avoid characterising disciplinary sanctions as “punishments”, it is clear that the rationales for sanctions and punishments share much common ground’.20

The findings of Bourne’s survey and the GMC suicides report support this construction and the punishment can only get worse if the fate of doctors rests on untestable judgements about public confidence rather than impaired fitness to practise. It must surely be high time for a radical re-appraisal of the role of the GMC. But what could we propose instead? Roy Lilley has suggested we could restore the GMC to its original aim of simply maintaining a list of registered practitioners whose training and practice meets approved standards.21 We suggest its disciplinary functions might then best be devolved to a smaller streamlined organisation which would provide a professional evaluation of all complaints received on the basis of there being a wider implication for patient safety that could justify curtailing a doctor’s right to practise. The right to make and to promote a complaint to the GMC that can destroy a doctor’s life should no longer be a right without attendant responsibilities. While recognising the need to avoid deterring the genuine complainant, arrangements must be made for exonerated doctors to obtain redress against the vexatious, the dishonest and the negligent. Might they even have a right to an apology?

Dr Christopher Lees is a clinical reader in obstetrics at Imperial College London and founding member of the doctors’ policy research group of Civitas.

Dr Hilarie Williams is a former GP who currently works part-time in medical research. She was previously a senior medical officer at the Department of Health and senior medical adviser to the Department for Education.

References

1 General Medical Council Annual Report 2013 GMC August 2014 p.69 http://www.gmc-uk.org/Annual_report_2013.pdf_57177544.pdf

2 Williams H, Lees C, Boyd M. The General Medical Council: Fit to Practise? Institute for the Study of Civil Society (CIVITAS), p.17. 2014. http://www.civitas.org.uk/pdf/GMCFittoPractise.pdf

3 General Medical Council. Press release: First GMC fee rise for five years - provisional fee frozen. 2 Dec14 http://www.gmc-uk.org/news/25984.asp

4 General Medical Council. The state of medical education and practice in the UK 2014. GMC October 2014 p.6 http://www.gmc-uk.org/publications/25452.asp

5 Brooks SK, Del Busso L, Chalder T et al. ‘You feel you’ve been bad, not ill’: Sick doctors’ experiences of interactions with the General Medical Council. BMJ Open. 2014 Jul 17;4(7):e005537.

6 Horsfall S, Doctors who commit suicide while under GMC fitness to practise investigation: Internal Review, General Medical Council. December 2014

7 Bourne T,
Wynants L, Peters M, et al. The impact of complaints procedures on the welfare, health and clinical practise of 7926 doctors in the UK: a cross-sectional survey. BMJ Open 2014;4:e006687. doi:10.1136/bmjopen-2014- 006687

8 General Medical Council. The state of medical education and practice in the UK 2014. pp. 5, 21, 27, 63,67

9 General Medical Council. The state of medical education and practice in the UK 2014. pp 63, 66, 67,73, 78

10 Case P, Putting Public Confidence First: Doctors, Precautionary Suspension, And The General Medical Council Medical Law Review, 19, Summer 2011, pp. 339-371 doi:10.1093/medlaw/fwr015

11 General Medical Council. The state of medical education and practice in the UK 2014 p.89 ; web appendix pp. 15, 17 GMC October 2014

12 Williams H, Lees C, Boyd M, p21 -36

13 General Medical Council. Reviewing how we deal with concerns about doctors: a public consultation on changes to our sanctions guidance and on the role of apologies and warnings. GMC August 2014

14 Department of Health The General Medical Council And Professional Standards Authority: Proposed Changes To Modernise And Reform The Adjudication Of Fitness To Practise Cases DH July 2014 https://www.gov.uk/government/consultations/changing-how-the-gmc-decides-on-doctors-fitness-to-practise

15 Pulse. Doctors need resilience training like soldiers in Afghanistan, GMC head says. http://www.pulsetoday.co.uk/your-practice/practice-topics/regulation/doctors-need-resilience-training-like-soldiers-in-afghanistan-gmc-head-says/20008855.article#.VLKGQiusXTA

16 GMC State of medical Education and Practice in the UK 2014 p.5

17 Gerada C, Something is profoundly wrong with the NHS today BMJ Careers 16 Jun 2014 http://careers.bmj.com/careers/advice/view-article.html?id=20018022 ; ‘M.D’ Raj Mattu and the death of whistleblowing. Private Eye Issue 1365; 2-15 May 2014 p.11

18 GMC. Press Release: Duty of Candour: GMC expects openness and honesty among doctors 13 Oct 2014 http://www.gmc-uk.org/news/25605.asp

19 General Medical Council New guidelines for doctors, nurses and midwives put honesty at the heart of healthcare GMC Press release 3rd November 2014 http://www.gmc-uk.org/news/25891.asp

20 Case p349.

21 Lilley R. Good Bad and Ugly: News and comment from Roy Lilley. 26 August 2014 http://archive.constantcontact.com/fs136/1102665899193/archive/1118290280327.html

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Readers' comments (18)

  • Not only - 'Fitness to Practise investigations makes sick doctors sicker'...

    From the Health Review Group :-
    Table D6 Doctors under supervision by GMC between 1 January and 31 December

    2003... 9 deaths of 212 doctors under supervision by the GMC
    (ie 4,245 per 100,000 supervisions)

    From the Independent Police Complaints Commission :-
    Table 2.1 Deaths in or following police custody

    2008.. 15 deaths of 1,458,347 notifiable arrests
    (ie 1 per 100,000 arrests).


    http://www.gmc-uk.org/5b___Report_of_the_Health_Review__Final_.pdf_25399045.pdf

    http://www.ipcc.gov.uk/en/Pages/deathscustodystudy.aspx

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  • These are appalling statistics. GMC should be ashamed. I am getting more and more angry when I read about the GMCs actions and inactions.

    They might as well hang us in the village square and be done with us.

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  • I can definitely confirm this experience. I have bipolar mood disorder, fortunately with insight. I had undertakings for about 7 years, which were getting rather repetitive and the undertakings were dropped.
    The GMC thought it was useful that I would disclose my diagnosis to everyone on the workfloor. This got hopelessly out of hand whenn I worked in a prison. Of course the criminals got hold of the information and used it against me in complaints. I had to resign from the job. The GMC does not seem to realize that they are doing more harm than good.
    More recently i had a manic episode which i recognized and treated myself with tha aid of my GP. Again a month later, when I finally got to see a psychiatrist, the psychiatrist felt it necessary to report it to the GMC. Up to that point I felt quite good, but of course this reporting caused a major relapse.
    My Gp and treating psychiatrist judged me fit to work, but the GMC has it's own procedures.
    Straight away words like supervision are mentioned, or 'maybe you shouldn't do home visits anymore'.
    The only thing they actually achieve is that my resolution to change career and retire early have become even more resolute.
    I only have a limited amount of emotional energy left so I am afraid I will have to work less and less, the more hassle I get from them. In the mean-time patients are left untreated and 13 ambulances are queing up at A&E.
    Fortunately I speak quite a few foreign languages, so emigration still remains an option.
    I do feel sorry for the native GP's though, who are stuck with this system. It feels very wrong to me.

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  • This is a very clear and reasoned account by Dr Lees and Dr Williams based on referenced research and real-world findings.

    My concern is also with our regulator’s increasingly paternalistic role in prescribing what doctors should do in ever more situations.

    In terms of invoking military approaches to healthcare I worry very much about the consequences of Professor Terence Stephenson's suggestion.

    I do hope that the review of suicides of doctors undergoing Fitness to Practice procedures and this well considered and well written article by Dr Lees and Dr Williams will act as a means of encouraging wider discussion into how we best make regulation work for all and how we avoid very serious potential harms.

    Dr Peter J Gordon
    NHS Psychiatrist for older adults

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  • That is a really good article.
    Anonymous - [Dx Bipolar] - that is a terrible GMC story. You are clearly brilliant.
    Shame on doctors who report colleagues unnecessarily - there ought to be an investigation into this as well, imo.

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  • For NHS is dead ,dead err its prime,
    young NHs that has no peer,
    It was the Jewel in The crown,
    A talk around the town,
    Until drunk by its powers.
    coupled with GMC's protective showers.
    it ruined the lives of millions of dedicated doctors.
    On highly questionable grounds,
    At NHS's behest it GPs,doctors relentless investigations/appraisal pound.
    While NHS itself was involved openly in imposing dangerous to life medications;
    Not listening to Evidence Based Medicine's solutions.GMC needs a supervisor of its role,
    before it gets this country into a deep hole

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  • Thank you for publishing this enlightening and insightful report into the behaviour and impact of the GMC.

    One way of many ways forward is for the GMC to hand over its management of sick doctors to Occupational Health, rather than subjecting them to a process that involves their defence body, solicitors and barristers.

    Occupational Health is well used to managing ill health in safety critical professions, including pilots and train drivers. It certainly does not have the morality and morbidity that the GMC does, with a 114 doctors dying over the last nine years.

    It is a simple and inexpensive and essential change and could be implemented today .

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  • I have put this blog post together:

    "We are being regulated to death" http://wp.me/p3fTIB-NX

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  • Vinci Ho

    There seem to be several distinctive issues involved :
    (1) For those who were referred to GMC due to an 'illness' as a reason of not being 'fit' to practise , there is a lack of transparency of how to define a level of competence to practise as acceptable in order to return that individual doctor back to work. In many cases, the illness is a chronic one i.e. while the illness can be well controlled and stabilised , it cannot be cured. GMC did not appear to be able to understand this common sense . It underestimated the gruelling and devastating effects of its intimidating , 'one size fits all' disciplinary sanction or proceeding on recovery of the illness.Instead of emphasising to help the individual doctor to recognise what he/she could or could not do in daily practice and get appropriate help and therapy, the sanction appeared to have caused further deterioration of the illness , particularly mental ones and hence become a form of punishment itself even before a verdict was reached . This is procedural injustice . In those cases where the individual took his/her life as the 'endpoint' , the penalty was death.
    (2)Back to the principles of Common Law , the prosecution always have to find evidence(s) to prove the defendant guilty . Of course, the defendant has to co-operate during the proceeding . But he/she remains innocent and cannot be prematurely 'incarcerated' in the absence of sufficient evidence to prosecute. One can argue GMC is not a judicial or legal representation but GMC is a pillar of the society with the authority to regulate , it is disconcerting if it by any chance betrayed the spirit of Common Law.
    (3) As far as an allegation was brought along to GMC , it appeared anyone could be the 'plaintiff' without much anxiety of the outcomes . This might sound politically correct for whistleblowing but is ,in itself ,dangerously flawed because it did not prevent the 'defendant' to counter-attack with a separate allegation . To GMC , they only focused on taking the 'defendant' through its disciplinary sanction(s). Ultimately , it was in fact the duty of candour which was betrayed if the real culprit was let loose.

    My heart goes to the families of all these colleagues who lost their lives and one would believe the tragedies were avoidable . There was no need for them to carry the allegations into the graves.
    Yes. Protecting patients is a priority but it has to be done in a fair and justified way. The reason why the Lady Justice was blindfolded was about impartiality and objectivity .
    We are scholars. Confucius urged all scholars to be resolute practising benevolence , fairness and justice over 2000 years ago. I am not too sure whether GMC understands that.


    It is better to risk sparing a guilty person than to condemn an innocent one.
    Voltaire
    Zadig (1747)

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  • I totally agree. The GMC need to start supporting Doctors not condemning us.

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  • Frankly I don't know how a doctor under investigation knowing its unfounded gets up in the morning. Especially if alienated by colleagues and managers around them, or worse reported by them.

    Especially if work and hence income is restricted (e.g Locums) such that debts mount and family home is put at risk. The collateral effect is beyond fearful practising which will effect patient care. Doctors spouses, partners and children will be put through enormous stress and insecurity.

    There is no redress when cleared from a vexatious or malicious complaint. Can you imagine how a doctors family will feel? Who will help them recover the financial damage? Find a new home? Build a doctors confidence back enough to enjoy the profession?

    A vocationally dedicated and compassionate doctor will have their world and core beliefs rocked.

    I was hard-wired from birth to become a doctor from the moment the midwife told my mum "he has beautiful slender hands, a surgeons hands". I read medical encyclopaedias since aged 6 I am told. When asked at school what I wanted to do for a job, "a doctor or an astronaut" with a smile knowing one was an unachievable dream. I developed a chronic illness in my teens but soldier on. No GMC hearing would be bothered to know this personal journey or of the silent thanks from thousands of patients whose lives I've saved. Some have written, and I will cherish the card that said "your gut instinct was spot on, you saved my life". Medicine is sometimes an intuitive art, not only tick box memorising NICE guidance and protocols. The site of the early cancer detection is self-evident from the patients compliment. Yet I've missed 2 and had complaints, fortunately resolved locally with the GMC knowing but thankfully hovering above.

    It doesn't require much insight on my part or others to see the destructive disproportionate consequences of GMC involvement. By their self-serving benevolence their very actions are the epitome of "the kiss of death".

    I want to put my name to this comment. I can't since I value my life, my family and the roof over my head too much to be a martyr seeking a humanised GMC.

    I want to be as resilient as they profess I should. I'm brave enough just going to work, treating patients and risking a complaint.

    JDLB

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  • I took GMC to court in order to obtain the names of the doctors who died during their investigations. GMC refused to release the names under FOIA and the court (with a judge who worked for BMA) agreed with GMC. There has been no independent investigation other than Doctors4Justice campaigning on the issue.
    Now, it is obvious to more people that a lot has gone wrong. GMC does not punish medical bullies, there is no therapy for the parties who make false allegations and judging by my experience some medical bullies are damaged and bad people.
    Many more people will die because GMC has no moral conscience linked to action.
    When they know they made mistakes they just sit on it, officials move onto another regulator, or retire and people continue to die. I say this because I warned about the wearing of religious uniforms when working with mentally ill. At least a dozen more people died by suicide because nobody did anything to stop it.
    GMC to this day protects the incompetent medical director who sent false allegations against me.
    Yes, more people die in UK than in France from religious extremism.
    French are revolting while English wait for their turn in a queue

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  • Una Coales

    @10:32 am you write so eloquently! And have encapsulated precisely how a doctor feels when dealing with an unfounded GMC complaint.

    NHS general practice IS high risk. In the States, GPs have access to on site x-rays, scans, same day blood tests and referrals are seen in a matter of days and not months! Yes it is a matter of cost and without patients paying copayments or the GP being able to subsidise the NHS side with private patients, GPs take on board high risk every day they go to work and see patients. Even home visits are fraught with high risk which is why family medicine in the States does not offer home visits.

    Knowing the inherent flaws with the GMC process, a NHS GP may well end up working under chronically stressed conditions.

    GMC potential flaws:

    1. Anonymity conferred on any complainant (even people who have never met the doctor). Defies natural justice to be able to face one's accuser.

    2. No legal representation if one's own medical defence organisation practices discretion not to offer legal support.

    3. No redress or compensation for doctors cleared of frivolous or vexatious complaints.

    4. No penalties for vexatious complainants so they may continue to put in more complaints if the first one is rejected until a doctor's life is finally destroyed.

    Hm, now why are you still a NHS GP?

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  • Thanks Una

    Like your post, I think distilling in down to flaws and what needs to change is important now. The article above is so well referenced that I can see its intention and the path forwards.

    JDLB

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  • Sounds what is needed is a Bill as proposed by the Association of American Physicians and Surgeons (AAPS) who sued the entire Medical Board of Texas (TMB) for “cultivated intimidation and harassment of doctors”

    The Bill was drafted in an effort to clamp down on the abuses by the TMB by preventing anonymous, unsworn complaints from ruining the careers of doctors, and given physicians a right to jury trial before license revocation, among other things:-

    ‘ACTION IS NEEDED IMMEDIATELY TO STOP THE HARASSMENT OF DOCTORS BY THE TEXAS MEDICAL BOARD’

    https://www.dropbox.com/s/0yadbhke8e7rbwu/Stop%20Harassment%20of%20Doctors%20By%20Texas%20Medical%20Board.pdf

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  • Meanwhile, serial bullies who destroy the lives of whistle blowers are medical directors and also revalidation officers.

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  • @9.45am. Exactly. Strongly agree. Absolute power can absolutely corrupt.

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  • In order to please the Political Masters, the bureaucrats in the GMC have become clerks.

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