This site is intended for health professionals only

CQC survival guide part 3: ensuring your services are effective (1 hour)


This module offers advice on showing CQC inspectors that your practice is effective, including:

  • What evidence to present
  • How to prepare for the inspection
  • What training your employees need to have undertaken

After reading these articles you will be asked to record your learning points and some action points to earn a suggested 1 CPD credit. Below are some suggested questions to reflect on as you work through the module: 

  • Check that you have, readily available, statistics regarding your immunisation and screening performance compared to local practices. If results are suboptimal in some areas, consider any action you might take.
  • Ensure you can access any audits you have performed in the last year or two, and have documented evidence of any changes you have made as a result.
  • Do you have, and can you easily access, minutes of relevant meetings, such as Unplanned Admissions or Palliative Care MDT meetings?
  • How do you ensure that you are up to date with the latest clinical guidance? Who processes new NICE guidance and how?
  • Identify and rationalise any QOF anomalies. In particular, familiarise yourself with relevant prevalence and exception reporting data –  can you explain any outlier figures?
  • Take a critical look at your poster display in the waiting room – organise a refresher of the display if necessary, with particular emphasis on healthy living promotional material.