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CQC inspector leaves confidential patient information on hospital ward

A CQC inspector left ‘planning notes’ containing confidential patient information on the public ward of a hospital they were inspecting, a Pulse investigation has revealed.

Freedom of Information request shows Basildon and Thurrock University Hospitals declared a breach of patient confidentiality rules this year where ‘a member of staff was handed a number of documents containing confidential patient information, left by a CQC official conducting an unannounced inspection’.

This was revealed as part of a Pulse investigation, which found that breaches of confidentiality and losses of data have increased by 20% in 2012/13 year compared to the previous year. One trust recorded an incident where a patient found a letter in the hospital car park containing someone’s clinical diagnosis of cancer, while at another trust confidential patient notes were found blocking a drain.

One of the CQC’s essential standards - which inspectors must check hospitals are meeting - says ‘people’s personal records, including medical records, should be accurate and kept safe and confidential’.

A spokesperson for the CQC said they had met with the trust to apologise.

They said: ‘Following an unannounced inspection on 22 January 2013 at Basildon and Thurrock University Hospitals NHS Foundation Trust it was discovered that some CQC inspection planning notes had been left on a ward at the trust.

‘As a result of this CQC met with the trust, apologised for the human error and retrieved the planning notes. Staff in CQC are regularly reminded of their responsibility surrounding sensitive or personal information and data and they make every effort to ensure they are vigilant with regard to this.’

Readers' comments (5)

  • We should not blame but learn from these incidents.
    The more open we are the more likely incidents will be reported
    And hopefully organisations adjusting procedures
    To improve outcomes.

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  • Rules for one and not the other.
    It is extremely unlikley that if this had bee a ward mistake that it would not have incurred significant comment from CQC and insisting on major alteration of practice to ensure not repeated.
    I think if you live by the sword then you die by it !!!

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  • Annon 4 41
    clearly a CQC employee.

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  • I received other patients' medical confidential information at least three times at my home address. All were returned to the hospital but only one said thanks. Two remained silent.

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  • This will happen more and more as increasingly more people (organisations) are being given access to patient's medical records.

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