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Dr John Hughes: Patients are 'upset and angry’

Dr John Hughes gives his experience of list cleansing, and the negative effect it has had on his patients.

In my practice, patients seemed to be removed and re-registered and it’s not clear why. Sometimes it’s because mail has been returned. Around 10% to 15% of patients are re-registering. I’ve seen 30–40 patients return in the past year.

A number of patients were taken off and when they came in for something they said: ‘No, we’re still at the same address and we want to stay with you.’

So we put them back on the list and then a few weeks later it happened again. They were upset and angry. They felt we should give an explanation, but we called the PCT and they couldn’t give a real explanation for why it had happened.

Dr John Hughes is honorary secretary at Manchester LMC and a GP in Crumpsall, Manchester

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