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A faulty production line

Digital services will help ease GP shortages, says Simon Stevens

The greater use of technology to deliver GP services will encourage part-time GPs to take on extra services and will help mitigate the effects of the 'inverse care law', the NHS England chief executive has claimed.

Speaking yesterday at the NHS Confederation conference in Manchester, Simon Stevens suggested the use of digital services in surgeries could help address workforce issues, especially in the most affected areas.

He also claimed that it would help deprived areas, who - according to the inverse care law - are in greater need of more healthcare resources, but are less likely to receive them.

Last month, figures published by NHS Digital showed that the number of fully-qualified GPs in England has fallen by 441 over the past year, from 29,138 in March 2018 to 28,697 in March this year

Mr Stevens said there is 'some evidence' that digital GP services can encourage part-time GPs to do more sessions.

He said: 'We’ve got to think creatively about whether some of these new digital models of care delivery, for example in digital general practice, are actually a way of increasing the number of flexible sessions that part-time GPs are willing to work.

'There is some evidence that that is the case. That has to be one of the tests as we expand this model if we really can get more sessions worked on a flexible basis through these digital methods of delivery and target those on parts of the country. Where there are particular GP shortages this could be a way of dealing with the inverse care law. We’ll be consulting on proposals in that respect next week.'

Mr Stevens also confirmed that NHS England will consult on the rules around out-of-area registration and 'digital-first primary care. from next week. 

GP practices have been able to register new patients who live outside their practice area - without any obligation to offer home visits - since 2015.

Babylon Health has used this opportunity to attract more patients living outside its catchment area and offer digital consultations, which in turns has prompted NHS England to review the rules around out-of-area registration. 

The GP contract states that out-of-area arrangements 'were originally set up to allow a relatively small number of patients to choose to register with a practice in a more convenient location than their home address'. But it adds that those rules 'were not designed with digital registration in mind, and they need to be revisited'.

A recent independent report, commissioned by Hammersmith and Fulham CCG and conducted by Ipsos Mori, revealed that GP at Hand patients are younger and healthier than those who use traditional primary care services but are higher users of primary care.

GP leaders have long criticised the GP at Hand model, saying practices do not 'cherry-pick young' young, fit and healthy patients and are left with patients with a higher workload.

Earlier this year, health secretary Matt Hancock told Pulse that there must be a 'genuine level playing field' for GP practices competing with Babylon GP at Hand and that rules have to change to ensure they 'work fairly for everyone'.

Readers' comments (23)

  • in our rural area 1 in 5 households have no access to the internet or able to afford smart phones, internet access is slow and often gets cut off, mobile phones don't work in some areas and old houses with thick stone walls (council figures). having spent many a time hanging out of windows to get a signal to call an ambulance one relies on the land line in this part of the world. as to helping workload, the more options you provide the more they get filled with minor stuff so you end up getting delayed seeing the important things, like patients with strokes and cancer etc etc. As to helping my workload, I am retiring early to avoid the pension tax robbery. It would be nice if some one actually listened to the actual issues and did something about it rather than throwing endless sound bites with no funding to follow. It creates an impression of things being done when in fact the very opposite is happening. I just see it as one endless lie.

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  • No it wont..... simples.....

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  • Can we stop “fake news” please?

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  • Pull the other one its got Trump on it.

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  • Cobblers

    Simple Simon says.......

    So part time GPs will increase their sessions and work more within the digital sphere.


    Most part timers I know do more than their contracted hours and extra is not an option. Digital sessions, if anything, consume more time than virtual sessions.

    Buzz word bollocks. Simple Simon indeed.

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  • This Government just loves wasting time and money on things that won’t work

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  • ...of course all the evidence could be wrong...

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  • National Hopeless Service

    There is some evidence that the NHS is managed by idiots who like soundbite phrases to plaster over the mess they have made

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  • Deluded. Where is the depot injection?

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  • More NHSE bulls@@t bingo anyone.

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