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GP practice support staff salaries decrease year on year

GP practices in the UK are paying their managers £37,323 on average, showing a consistent reduction for the past two years.

The average pay, unveiled in a major survey, was 2.57% lower than in 2014/15 (£38,306) and 4.85% below the 2013/14 average salary of £39,225 per annum.

The survey, which had over 1,520 responses and ran for six weeks until the end of October, found the highest figure reported was £81,000 (for a non-partner practice manager based in London) and the lowest £17,363 (for a non-partner practice manager based in the South of England).

It included practice managers, assistant practice managers, operations managers, and practice business managers. When looking at only practice managers, and not including the other staff grade, the average pay was £40,529.

The survey also revealed a gender pay gap, with male practice managers being paid a salary more than 10% higher than their female counterparts.

Nearly half of all practice managers reported working overtime. Some 39% (521 PMs) worked between one and five hours overtime each week while 8% (107 PMs) worked between 10-15 hours overtime. 3% of participants (42 PMs) worked 30 hours or more overtime.

Survey participants commented that they are feeling low morale due to increased workload and decreased pay. 31.5% attributed low motivation to 'lack of recognition' by partners.

First Practice Management, an advisory service for practice managers, has conducted the annual survey since 2004. This year had an increase in responses and included questions focusing on the pay gap between men and women for the first time.

It comes as another survey revealed last week that almost all GP practice managers feel 'overloaded' and well over a quarter are actively planning to quit.

Readers' comments (6)

  • ??

    We have been giving all our staff pay rises (even if only 1%) every year throughout our own pay cuts and freezes. I am surprised at this data.

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  • Reduction in salaries of frontline staff is a really bad idea. These hard working members bear the brunt of patient wrath at the reception desk and have an increasing workload surprisingly despite NHS claiming to be almost paperless. Receptionists Managers are working harder than ever and cutting salaries would result in a catastrophe for those passing on cuts to the lower paid groups.We have given a raise every year in the last 3 years despite significant cut in own incomes and I am glad to say this is appreciated by the Team who are very proactive and go that extra mile to make things work.

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  • Badly produced headline and opening paragraph completely belied by paragraph 4.

    What is ACTUALLY happening is that practices are differentiating and dividing roles more, because there is so much to bloody do. So we have more of the cheaper frontline roles doing simpler tasks, and an increasing role of business/strategy managers on a higher rate.

    The moves to 'at scale' are accelerating this as skills can be shared across multiple smaller practices, with head receptionists doing the donkey work and fewer managers doing less unblocking toilets.

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  • I am not surprised at the data. I have not had a pay rise for 5 years, despite our list size increasing.

    All of my receptionists are on the minimum wage (even though they all do prescriptions).

    Patients are becoming more and more demanding, the sheer variety of tasks is increasing, but this is not being reflected in the staff's pay packets.

    ...and I still have to unblock the toilet!

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  • This is shocking Our PM is on £70k and is worth every penny We hit all targets , LES ? DES etc and do everything the CCG want financially Our parity is over £200k and she generalts a lot of it Pay peanuts and get monkeys !

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  • How much does 434 pm get per patient year profit?
    This can vary from 55 to 129 pounds depending on the area. CQC ratings are uniformly poor for the 55 pound folks, poor sods, paid peanuts by the DOH.
    I, for one, would be glad to see the end of this iniquitous, degrading, unfair system that is GP land today.The sooner, the better.
    It is fine for RCGP folks to say how wonderful it all is. They do not address nor condemn this injustice at the root of General Practice.
    It cannot be right for such a system to continue, it is intrinsically flawed.

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