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GPs will be required to collect annual patient feedback under GMC plans

GPs will have to collect patient feedback every year instead of every five years, under new proposals from the GMC designed to reduce the burden on GPs.

Published today, the GMC's consultation document recommends GPs increase the frequency with which they collect feedback, despite acknowledging the continued pressures GPs currently face. 

The GMC also proposes GPs should reflect on unsolicited feedback, and suggests that they no longer need to use the structured questionnaire.

The consultation details proposed changes to the guidance on collecting patient feedback, and will run until 23 July.

The GMC said the more regular patient feedback would allow doctors to 'pick up any issues to address in a timely way', while recognising the pressure GPs face, claiming it does not want to 'increase the administrative burden of feedback collection.'

The proposed new guidance says: 'Annually you must reflect on sources of patient feedback that are available to you. Depending on your practice this could include: spontaneous or unplanned feedback (such as comments, cards, and letters), feedback on your team or the service you provide.'

This replaces the current guidance, which states that GPs need to collect structured feedback every revalidation cycle through a structured questionnaire. 

However, the regulator is also proposing that structured questionnaires should be taken out of circulation as they contains too many tick boxes and not enough space for comments. Instead, feedback will be based on broader questions, such as asking how well they were assessed and how well they felt listened to.

It says: 'We no longer require doctors to use questionnaires structured around Good medical practice, giving them freedom to use other methods and allowing patients to comment on what matters to them.'

The GMC consultation document consists of 14 questions including the key principles doctors need to consider when reflecting on patient feedback for revalidation, and how to implement such principles.

It also suggests that the feedback process should be as accessible as possible by considering patients with communication or learning difficulties, and not just relying on structured questionnaires.

GMC director of registration and revalidation Una Lane said existing processes make conducting patient feedback ‘harder than it should be'.

She said: ‘Patient feedback is among the most useful information doctors can get for their learning and reflection. But at a time when the profession is under such pressure it shouldn’t be a burden, and we know existing processes can make it more difficult than it should be.

‘We want doctors, employers and patients to get involved in our consultation and help shape the way feedback works in the future, which we hope will ultimately help improve patient care.’

RCGP medical director of revalidation Dr Susi Caesar said: ‘Meaningful patient feedback promotes doctors’ professional development and helps create quality improvements in the care we provide. All doctors should get involved in this consultation and be part of the changes that work better for us.’

The consultation follows on from independent reviews of revalidation, such as Sir Keith Pearson’s 2017 review of medical revalidation and a 2018 report from the UK Medical Revalidation collaboration (UMbRELLA), which concluded the necessity for further improvement to the process for collecting feedback.

Last year, a Pulse survey completed by 870 GPs revealed that GPs spend an average of 55 hours a year on the revalidation process.

Back in 2017, the GMC said that patients should give feedback after every interaction, which would go straight into their revalidation portfolio.

Readers' comments (44)

  • And how does this reduce the burden on GPs seems the exact opposite.How does this fit in with GDPR.

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  • Patient satisfaction is not a reliable indicator of high quality patient care. It’s an indicator that the expectation of the patient was modified, satisfied or both.

    It is as much reliant upon the performance of factors outside of my control than it is of what I say or do within the consultation.

    EMIS not working? Poor feedback.
    Pharmacy haven’t got the medication prescribed? Poor feedback.
    Haven’t got the hospital correspondence? Poor feedback.
    Can’t prescribe the OTC medication? Poor feedback. Patient walks in, demands to be seen for convenience and is booked at a more reasonable time as scant resources are already thin? Poor feedback.

    All of the above are real world examples that I’ve experienced.

    Just keep that in mind before tears are shed over throw-away comments or grudge-banter.

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  • Will this also be rolled out to hospital consultants?

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  • Oh Dear retirement retirement looking more rosy every day

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  • Cant see why people with learning and communication difficulties would find being asked to write a free text feedback any easier than a rating scale , just producing a scale with smiley faces instead of numbers would be more likely to get a response..otherwise I see no claim of benefit from any of the above tinkering whatsoever.

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  • Hahaha looking to reduce burden on GP hahaha we will get feedback for every sick note, antibiotic, controlled drug refused. It is also good for GMC to get feedback on its performance by doctors-that is very appropriate and we should demand it. Brilliant wow.

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  • Oh dear, GMC really has no idea of what its like on the coal face. Suggest some of those Drs try full time practice for 1 year. Really subjective assessment like these are a waste of tax payers money.

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  • GMC spokesperson said " we've thought of this after spending 6 months in 5 star hotels having meetings - do it"
    RCGP spokesperson said "it's really important and stuff and really great we must all do it - thank you GMC"
    BMA spokesperson said " please can I have my OBE now?"

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  • Looking forward to filling in feedback forms about the GMC & BMA....

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