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A faulty production line

37. Dr Ian Hume

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Capita’s takeover of primary care support services has caused huge disruption for GPs this year. And no one knows this better than the GPC practice finance subcommittee chair.

The Norfolk GP has been a mouthpiece for GPs’ complaints, including records going astray, undelivered clinical supplies and payment problems. GP colleagues nominated Dr Hume for giving grassroots GPs ‘excellent advice’.

Dr Hume has put NHS England over the rack over the performance of their contractor and demanded that practices receive compensation.

He tells Pulse that one of his aims for next year (and he has a lot) is to see ‘significant improvements’ in the support provided by Capita to practices: ‘In intend to hold NHS England and Capita to account and make sure new transformation plans are thoroughly tested, robust and will not negatively impact on practices or patient safety.’

Dr Hume also worked this year on a new template lease with NHS Property Services, enabling GPs to have stamp duty reimbursed and be allowed to break their lease if they lose their core contract under a new agreement. 

He is also involved in NHS England’s Estates and Technology Transformation Fund – a multimillion pound out-of-hospital care project. 

 Why influential: Capita’s GP nemesis

Surprising fact: Admires Brazilian racing driver Ayrton Senna

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