This site is intended for health professionals only

At the heart of general practice since 1960

pul jul aug2020 cover 80x101px
Read the latest issue online

Independents' Day

GPs suffer email issues after NHS worker accidentally messages everyone

GPs suffered severe issues with their emails today, after one user accidentally sent an email to 840,000 NHS staff using the NHS Mail system.

NHS Digital, which manages the system, said the issue was further made worse by people hitting 'reply all' to question why they received the message.

It said in a status alert: ’An issue with a distribution list has meant that several test emails have been widely recieved by users.

'This has been exacerbated by recipients replying in response and increasing the volume of emails associated with the list.’

A spokesperson said a 'number of email accounts have been operating slower than normal', with this 'due to an NHS Mail user setting up an email distribution list which inadvertently included everyone on the NHS Mail system'. 

They later clarified that the issue had arisen because 'a bug in the supplier's system, inadvertently included everyone on the NHS Mail list.'

They said that the issue was expected to be 'rectified soon', adding that 'as soon as we became aware of the issue, we deleted the distribution list so that no-one else could respond to it'.

GPs took to social media to vent their frustration.

Twitter user @Paul77C, who said they were a GP in West Yorkshire, suggested the sender had been a senior IT worker.


Readers' comments (23)

  • I subscribe to guinea pig,monthly.
    A recent article about the effect of shredded newspaper as bedding on guinea pigs received sharp rebukes from owners of hamsters and rabbits. They were distressed that there was undue focus on guinea pigs ignoring the suffering of other rodents.

    Unsuitable or offensive? Report this comment

  • Just to say - when hospitals have chucked out their faxes and only accept referrals by email - even 2 week waits it becomes a matter of patient safety - add that to the hell of Capita and records saga - guess where the buck stops when something happens to a patient!

    Unsuitable or offensive? Report this comment

  • dear roland
    i dont really care about all you other rodents that lie around in nests,lined with newspaper, email memos,or whatever, or even hibernate when it gets busy in the winter.
    its only us hamsters that are stuck on the treadmill...

    Unsuitable or offensive? Report this comment

View results 10 results per page20 results per page50 results per page

Have your say