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Independents' Day

Push Doctor temporarily suspends appointments for under-18s

Digital GP provider Push Doctor has temporarily stopped all appointments for under-18s as ‘part of a series of service updates’, it has announced.

It  released a statement on its website saying the updates were to review ‘patient safety’ and to change the way children consult on the platform.

The website stated child consultations will return to the service, but gave no definitive date for this.

It said: ‘We are in the process of introducing changes that will enable us to carry on delivering child consultations in the safest possible manner. While these changes are made, we have made the decision to temporarily cease consulting with children.’

The change will mean that children will no longer have their own Push Doctors accounts, but will be linked to their parents’ or guardians' accounts.

It will also see parents having to authorise sharing their child’s medical records with their GP.

The statement said: 'Patient safety is at the heart of everything we do at Push Doctor and, as a result, we are constantly reviewing the service that we provide, and seeing where improvements can be made. We have decided to make a slight change to the way children consult on our platform to ensure we are continuing to provide safe and effective care.'

Earlier this year, Push Doctor announced it was partnering with two primary care networks in Birmingham, giving 88,000 patients access to video consultations.

In 2018, superpractice Modality Partnership launched a pilot with Push Doctor to provide its patients with GP video consultations.


Readers' comments (7)

  • Let me guess, someone got struck off or charged with Gross Negligence Manslaughter for not doing a face to face, delivering best care standards that we are judged against. The pension they have earned in the past all gets confiscated too.

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  • Is this the start of the unravel of the new model of healthcare the Tories and NHSE aspire to?

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  • It was all predictable, how do you manage fabricated illness over the Internet? How do you check who has parental responsibility? Especially when divorcing parents are throwing allegations at each other. Just two issues that give cause for concern.

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  • Don’t you love the rush to unappraised new ways of working?

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  • Pish Doctor.

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  • has something been rushed and perhaps not properly thought through?

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  • Typical "continuing to provide safe and effective care" like they do not admit their stupid error in the first place. Nobody wanting to take responsibility for their mistakes; and what's this all costing financially, and in other ways...

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