This site is intended for health professionals only

At the heart of general practice since 1960

pul jul aug2020 cover 80x101px
Read the latest issue online

Independents' Day

An appraisal: What has the CQC achieved?

The regulator has now inspected every practice in England, but have there been any benefits to justify its costs, asks Jaimie Kaffash

CQC-Magnifying glass-inspections-online

CQC-Magnifying glass-inspections-online

In 2013, when the CQC was first formulating its ideas for practices to be given ‘Ofsted-style’ ratings, the chief inspector for primary care, Professor Steve Field, told Pulse that he wanted to make general practice the ‘best in the world’.

He said he would be a ‘champion’ for general practice: ‘I think you will find us making statements about resources, about contracts, about lack of workforce’, he said.

Two and a half years later and the regulator has just finished inspecting all 7,000 GP practices in England. The final results, obtained by Pulse, found that 90% of practices have been rated ‘good’ or ‘outstanding’.

GP inspections has helped deliver improved care

Professor Field points to the numbers of practices that have improved during this time, according to its own inspections. The CQC says that of the 203 practices that initially received a rating of ‘inadequate’ or ‘requires improvement’, 131 were rated ‘good’ on re-inspection as of July 2016.

‘It is clear that the GP inspection programme has helped deliver improved care for people right across the country,’ Professor Field tells Pulse. ‘Three-quarters of practices rated as inadequate improved sufficiently on re-inspection to receive a higher rating.’

But the chief inspector is appraised very differently by the leaders of the GP profession. The BMA and the RCGP have been outspoken against CQC inspections, with the college at one point calling for them to be temporarily suspended to relieve pressure on practices and the GPC demanding they be scrapped altogether.

GPC regulation spokesperson Dr Robert Morley says inspections have subjected practices to ‘enormous cost, workload and bureaucracy’. He adds: ‘It’s clear the massive cost and disruption to practices is completely unwarranted and disproportionate – it just confirms what is already known through other means.

‘There is simply no need to have in place the simplistic, misleading and damaging CQC rating system and it should be abolished.’

And figures obtained by Pulse reveal that the whole programme has cost £100m - with £64m spent on inspections in general practice. Much of this bill has been footed by practices themselves – £20m a year according to the BMA – costing the average practice some £3,000 in CQC fees every year. NHS England has now agreed to reimburse these costs in full in 2017/18 – but only four years after the GPC first asked them to do so.

Perhaps more importantly, practices have faced costs beyond the CQC fees themselves. One GP told Pulse their practice spent £8,000 in fees and preparation for inspections, while another said they had to spend £10,000 to install new floors and carpets across three different sites. Other practices went as far as to take on permanent employees specifically to maintain CQC-related data.

Indeed, Dr Jane Lothian, former LMC medical secretary and clinical director of Northumbria Healthcare NHS Foundation Trust goes further, saying the burden of inspection has been ‘one of the drivers behind mergers for small practices’.

Inevitably, patient care has been affected. Practices have cancelled around 15 appointments preparing for inspections on average, totalling around 112,500 appointments across the country, a Pulse survey in 2015 revealed.

And the pressures of preparation can pale in comparison with the stress of the inspection itself. One GP told Pulse the day of the inspection was the ‘worst of her career’.

It’s all a massive box-ticking exercise

Meanwhile, the CQC has struggled to be seen as a ‘champion’ of general practice. The regulator made headlines in November 2014, when it claimed that one in six practices was ‘risky’. This claim turned out to be based on flawed intelligence but still resulted in individual practices being named and shamed in local and national press. Professor Field later had to issue an apology and retract the ‘risk ratings’ – but the damage had been done. But even this embarrassment didn’t stop him telling the Daily Mail in December 2015 that he was ‘ashamed’ and general practice had ‘failed as a profession’.

It may be that the stress suffered by GPs, the cost, the shaming of the profession and the loss of appointments are the price to be paid for the promised driving up of standards. But GPs have cast doubt on whether the CQC is actually improving the quality of care. They point out that a low rating could simply indicate that a practice did not deal well with the CQC inspection, rather than being a sign it is providing substandard care.

GP leaders point to less onerous and more supportive regulatory regimes in the other three UK nations. Indeed, Welsh LMC representatives recently voted in support of their inspectorate.

Dr Morley says: ‘It’s all a massive box-ticking exercise of no value to quality of care. Indeed, it’s the opposite, as it detracts from patient care, plus it puts huge stress on GP partners and staff, especially practice managers.’

One of the biggest criticisms is summed up by RCGP chair Professor Helen Stokes-Lampard: ‘GPs have been concerned at the CQC’s emphasis on administrative processes, rather than on issues that matter most to patients.’ Common objections include a greater focus on procedures – including the right forms being signed and fridges being monitored – than on patient care.

Even the CQC has conceded that it looks at factors other than patient care when it comes to awarding ratings. Speaking in December 2015, the CQC’s deputy inspector of general practice Ruth Rankine said even ‘inadequate’ practices can be providing good care but fail on ‘governance’ if ‘processes are not in place’. And Professor Field has admitted an ‘outstanding’ rating can depend on presentation as much as anything.

But he insists that the regulator is focusing on ‘what matters most to GPs – providing high-quality care to their patients’. He explains: ‘What may seem like simple process issues may indicate problems elsewhere.’

And Professor Field is drastically reducing the frequency of inspections for many practices and will be consulting later this month on a more ‘outcomes-focused method of regulation’.

But his critics maintain the time and effort invested could have been used directly to improve the practices targeted by the CQC. Professor Stokes-Lampard tells Pulse: ‘GPs have raised the issue of the costs of running the CQC – money that could be spent on frontline care.

‘Many practices are struggling with factors beyond their control, such as recruitment. The college has demonstrated how expert, timely and appropriate intervention can identify the solutions.’

Professor Stokes-Lampard is keen to stress that the CQC has been prepared to listen to the college and its members’ concerns, and says the RCGP is advising the commission on how to introduce ‘lighter-touch’ regulation in the next stage of its inspection programme.

As the chief inspector sets out the future direction of the CQC, he will be aware of the need to command much greater respect among a profession that is far from convinced by the performance of the regulator to date.

Rate this article  (4.23 average user rating)

Click to rate

  • 1 star out of 5
  • 2 stars out of 5
  • 3 stars out of 5
  • 4 stars out of 5
  • 5 stars out of 5

0 out of 5 stars

Readers' comments (6)

  • Cobblers

    I am one of the many older GPs who took a long look at the stinking crapfest that the CQC is and of the effect of a CQC inspection on highly rated (by me) local practices. And a local FRCGP colleague called it "Deeply disturbing".

    I decided I was not being subjected to that and bailed out. Mind you that was after taking great delight in telling the CQC to stick their inspection when they telephoned me whilst I was serving my notice time.

    So my practice closed. I was but one of three or four similar small practices closing in our area.

    I will state now that all GPs involved were in the 55+ year bracket so could afford to go.

    Now I locum. I just see patients and get paid handsomely to do it. I finish. I go home. Simples.

    Time to jump ship. It is going down. Don't go down with it peoples.

    Unsuitable or offensive? Report this comment

  • From a distance up north here, the only function that I can see of the CQC is to terminate primary care in England.
    Steve Field and his crap quango cronies should be utterly ashamed of themselves. Except they're all probably on the promise of a gong or two from Jezza.

    Unsuitable or offensive? Report this comment

  • I'd like to thank the CQC for persuading me to retire. This monument to self serving bureaucracy is doing incalculable good for the mental and physical wellbeing of GPs over 55 . I can honestly say my insomnia and dyspepsia have been cured . I wish to nominate the learned professor for a wooden suppository award .

    Unsuitable or offensive? Report this comment

  • My practice awaits its first inspection....!

    Unsuitable or offensive? Report this comment

  • Ditto. Commission of Questionable Capabilities is my take. I have nothing good to say about it other than like my compatriots, i'm out! Bully for the CQC. At a time when general practice is on its knees through workforce collapse we have a priority to gold plate bureaucracy as if nothing else matters. we now have qualified nurses ticking a box and auditing the fact they wipe down treatment room sides. we have GPs being advised to go on chaperoning courses. CQC has successfully pissed off those with the most experience and longest serving of all. well done professor. Sorry what was the purpose of CQC? - destroy by attrition- box ticked.

    Unsuitable or offensive? Report this comment

  • The inspections of practices in our area were vindictively petty. What an appalling way to treat front line staff under intense pressure. Anyone working for CQC should hang their heads in shame.

    Unsuitable or offensive? Report this comment

Have your say