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NHS managers need to trust GPs

Editor’s blog

jaimie kaffash 2 duo 3x2

August is a notoriously quiet time for news, leaving us journalists with little to talk about. I have to say, that’s not been my experience this week.

The resignation of Dr Arvind Madan as director of primary care on Sunday was hardly a surprise following his interview in Pulse, and – more importantly – the publicising of his comments under a pseudonym on PulseToday.

Now, I never like to see anyone lose their job, and I don’t doubt that Dr Madan did truly intend to improve general practice. Many people who spoke to him – and not just those who work with him at NHS England – spoke of his passion for general practice.

But the nature of his comments left him with no choice. For me, one of the most striking points was the mistrust of fellow GPs. In his resignation statement, he said that he was attempting to ‘challenge the negative views – and even conspiracy theories – held by a small but vocal minority in the profession’.

Only by listening to those on the frontline can we improve general practice for GPs and patients

If there is one lesson to learn from this mess, it is that we have to make sure this attitude does not persist. NHS England have to trust GPs when they hear horror stories. However sincere officials are in their belief that they are improving general practice, they need to listen to the GPs who point out the problems.

Only by listening to those on the frontline can we improve general practice for GPs and patients.

Jaimie Kaffash is editor of Pulse

 

 

 

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Readers' comments (6)

  • NHSE will not listen. One must be realistic, even small rural practices can be brought under the umbrella of a federation. Uber style phone / internet health care can be delivered from anywhere to anywhere in the world. All that is needed is for some health care ‘worker’ to be at the patient when required with the support of a GP or hospital Doctor via Skype. Patients will gradually get used to it. What is more important for patients is to have continuity of care, whether face to face or by phone or Skype. This is more important than whether the care is delivered face to face or virtually. This is the main issue for large community health and social care networks.

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  • Morale flagging

    Hi jeremy
    On the POLL could you add options
    4. He'll make things worse
    5. He'll bide his time quietly until a cabinet reshuffle
    6. He'll use his backhander to promote insurance based healthcare

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  • Morale flagging

    Sorry meant Jaimie
    (Hunt on the mind)
    p.s. how about an option for posters to edit comments after posted ?

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  • Morale flagging

    (farther than they can throw them ??)

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  • To stop the negative things happening in General Practice, NHS England have to trust GPs when they hear horror stories including partnerships. However sincere officials are in their belief that they are improving general practice, they need to listen to the GPs who point out the problems and act on them. Not to be blindfolded

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  • Many Go's, many opinions. Can't all be right.

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