This site is intended for health professionals only

Covid-symptomatic patients are seeking face-to-face appointments, warn GPs

GP ventilation

Many Covid-symptomatic patients are attending face-to-face appointments having only had a negative rapid lateral flow test (LFT), putting GPs and staff at risks, GPs have warned.

Current rules dictate that patients should stay away from their GP practice and have a PCR test, while seeking advice from NHS 111, if they have any Covid symptoms such as a cough, fever or loss of taste and smell.

However, GPs have told Pulse that in many cases symptomatic patients believe taking a rapid lateral flow Covid test (LFT) which shows a negative result means that they can stop self-isolation, including seeking face-to-face GP appointments.

The BMA previously warned the Government’s offer of free rapid coronavirus tests for all could be ‘seriously counterproductive’ if the public is not made aware of their limitations.

These concerns are heightened as more patients are expecting to be seen in person by their GP following NHS England’s guidance to GPs that said patients must now be offered face-to-face appointments if that is their preference.

Official Government figures show that patients sought just 853,000 PCR tests between 29 April to 5 May – less than half the number carried out between 31 December and 6 January, during the peak of Covid (1.96 million). This is despite GPs reporting an increase in respiratory illnesses since the easing of lockdown.

West Midlands GP Dr Samara Afzal told Pulse: ‘So many people are calling in with coughs and colds. Then they say they’ve done a Covid test. When you ask which one, they say lateral flow.’

She said that the rollout of the LFTs to the entire public has ‘created more of a problem’, as ‘people are falsely reassured and happy doing what they would normally do’, rather than seeking a PCR test.

Dr Vinay Patel, Hackney and City LMC chair, said symptomatic patients using LFTs has become a ‘massive problem’ causing infection concerns. He added that ‘we’re educating them’ and ‘our message is everyone in the country has to keep on [PCR] testing because we’ve got to know when cases are going up’. 

Dr Patel also suggested NHS England’s face-to-face guidance, which includes allowing patients to walk in to surgeries to be triaged in person, was not safe.

He said: ‘We’ve got PPE but the impact is the waiting room and the reception area. You open the front doors, it’s very hard to maintain social distancing and the flow of people coming in to their seat and out of the door. There is a risk there for people that are more relaxed about testing.’

Hertfordshire GP Dr Neena Jha said there is also often a ‘misinterpretation’ of what the Covid symptoms are, as people believe they need to experience all the main symptoms –  a fever, cough and loss of smell or taste – together to be infected.

She added: ‘What’s also difficult is patients aren’t interpreting their symptoms as Covid at all, and they’re coming in for another symptom like abdominal pain or a rash, and then during the consultation, they disclose that they’re having symptoms of Covid.’

She added for patients with Covid symptoms, ‘we would still see them if they need to get seen, but we would separate them from our patients who don’t have Covid or who are vulnerable’.

Bristol GP Dr Jessica Watson said: ‘I’m trying to be careful with the triaging step to ensure that I ask patients specifically what type of Covid test they have used when they tell me they have had a negative result.’

She added: ‘It’s not the same as people going to the shops or visiting relatives. If people are coming into a GP practice, we have potentially got vulnerable groups who might be sitting in the waiting room – people who are at higher risk of complications from Covid.

‘We have a responsibility to protect them and not to be spreading Covid within our clinical setting, so it’s really important to have a robust system to prevent people with Covid symptoms unnecessarily coming in. Through the triaging system we are using we are able to reduce that risk at the moment.’

Dr Watson added that there needs to be ‘improved public messaging around which tests should be used when’, adding that there has been so much focus on LFTs that people have ‘forgotten’ about PCR, and that this is because the ‘messaging is getting lost’. 

Other GPs took to Twitter to voice their concerns about the same issue.

Nottinghamshire GP Dr Prakash Kachhala tweeted that in the past two weeks, ‘not a single patient I have spoken to or seen, with a cough, has done a PCR swab test to rule out Covid’, leaving him ‘quite worried’, with many GPs sharing similar experiences in the comments.

Edinburgh GP Dr Nóra Murray-Cavanagh suggested putting a ‘massive sticker’ on the lateral flow packaging to alert patients that if they have Covid symptoms they should arrange a PCR test instead. 

UK guidance for anyone experiencing Covid symptoms remains to ‘get a PCR test (test that is sent to a lab) to check if you have Covid-19 as soon as possible’; while ‘you and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test’.

Complete relevant Covid-19 CPD modules on Pulse Learning by registering for free, or upgrade to a premium membership for full access at only £89 a year.


Stephen Fowler 25 May, 2021 2:03 pm

This is exactly why we should be continuing with total triage.

Simon Davis 25 May, 2021 2:08 pm

So are only a small percentage of people uploading their LFT results to the NHS website? I see the LFT as an epidemiological test to give those in the ivory towers some idea of the infection prevalence in the population. It is not a very sensitive test.

Patrufini Duffy 25 May, 2021 2:34 pm

The NHS created a GP-centric model. Not pharmacy or self-care centered. “They” created you to absorb societies woes, not disease or pathology, and stripped you of your intricate science in place of trivia. Anxiety and troubles. The RCGP curriculum and GMC have all played their part in a patient-centred approach, clouded in opinions and thoughts, and less in fact and truth. You are the solution, where there is no solution.

Nick Mann 25 May, 2021 3:12 pm

“NHS England’s guidance to GPs that said patients must now be offered face-to-face appointments if that is their preference…”

Of course, “guidance to GPs”, when issued as a press release via mainstream media, is actually NHSE speaking directly to patients, not to GPs. Quod erat demonstrandum.

Patrufini Duffy 25 May, 2021 3:18 pm

Be careful. The NHS is setting you up and your family’s livelihood with demand and complaints. The more dishes you wash, the more chance you’ll drop one. And no one is going to come and help you

Patrufini Duffy 25 May, 2021 4:46 pm

GP AT HAND (registered list > 50,000) – 7 London sites – 1 Birmingham.

Website: “GP at Hand members can be referred for a face-to-face appointment within a couple of days after an initial digital consultation.”
>> Not sure if they got the email too Kanani-Waller.

John Graham Munro 25 May, 2021 11:58 pm

Didn’t take my colleagues long to find something else to moan about—–so once again, I ask, what are they going to do about it?

Dave Haddock 27 May, 2021 8:59 am

For fully vaccinated GPs the risk is trivial. Would anyone refuse to see symptomatic patients during a flu epidemic?