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Three-quarters of patients satisfied with GP services



Three in four patients are satisfied with GP services – a higher satisfaction rate than for the NHS as a whole – a King’s Fund report has revealed.

Satisfaction with GP services increased by one percentage point to 74% compared with last year’s British Social Care survey, but fell short of the 2010’s peak of 77%.

Overall, public satisfaction with the NHS climbed to 61% in 2012, a slight recovery from 2011’s record fall where satisfaction plunged 12% to 58%.

This reflects the 1,103 respondants to the annual who were ‘quite’or ‘very’ satisfied ‘with the way the National Health Service runs nowadays’.

A&E services have seen a significant recovery – reaching 59% – but perceptions of inpatient and outpatient services are static – 52% and 64% respectively – and only 30% of respondants were satisfied with social care service.

The 2011 drop was attributed to the sustained, media coverage of NHS reforms and the first in a four year NHS spending squeeze.

John Appleby, chief economist at the Kings Fund said the relatively modest recovery ‘suggests the record fall in 2011 was not a blip and the ground lost may take some time to recover.’