The CQC has dropped its ‘intelligent monitoring’ risk bandings and apologised to GPs after admitting that its original use of language ‘wasn’t right’.
In an email to GPs, the CQC said it had ‘listened to the concerns of the GP profession’ and, as a result, it will no longer give practices a banding on 1 to 6 to signify their potential risk.
It will also change the language it uses so that it ‘does not imply a risk to patient safety’, but it will continue to produce intelligent monitoring reports.
The regulator will work with the GPC and the RCGP to develop a ‘better way of reviewing practice data in the future’, it said.
The CQC published its ‘intelligent monitoring’ data in November last year, which gave practices a banding of 1 (potentially risky) to 6 (no risk) based on QOF and patient survey data.
As a result, practices who had been given ratings of 1 or 2 found themselves splashed across local media, while national media ran headlines stating that one in six practices were considered a risk to patient safety.
The regulator did later admit there had been errors, but said that these bandings were not meant to rate practices, and was simply supposed to inform what practices to prioritise for inspection.
However, now the CQC has now apologised in full for the whole publication of the data following the lobbying from the profession and has agreed to stop banding practices based on intelligent monitoring.
The email stated: ‘What we published wasn’t right regarding the use of language around risk, and on the analysis of variation between practices. We apologise. We also acknowledge that bandings have been perceived as judgements about the quality of care. That was not our intent but today we confirm we are removing them for GP Intelligent Monitoring nonetheless.’
How Pulse reported the risk ratings last year
However, it has said that it will continue to collect intelligent monitoring reports.
GPC deputy chair Dr Richard Vautrey said: ‘This is welcome news and comes as a result of us repeatedly making the case to them that the system was fundamentally flawed. They are dropping the banding and use of language such as “risk” when looking at variation in data, and have agreed to work with GPC and RCGP to develop a better way of reviewing practice data in the future.’
The RCGP has hailed the decision to abolish the current banding system for GP practices as a ‘victory for common sense’.
Dr Maureen Baker, chair of the RCGP, said: ‘This is a victory for common sense and GPs across England will be very relieved and reassured by this decision.
‘We are pleased that the CQC have acted on our concerns and agreed to abolish the banding system until a suitable alternative can be agreed by all relevant parties. CQC inspections were introduced to demonstrate that patients were receiving high quality care from their GP practice.
‘But anomalies in the banding systems resulted in confusing patients and shaking the confidence of hard-working GPs across the country, at a time when they are already trying to deliver excellent care in very difficult circumstances.’