This site is intended for health professionals only


Practices placed in CQC ‘special measures’ could face bill of up to £5,000 to be given support



Exclusive GP practices that are placed in CQC ‘special measures’ will have to pay half the costs of essential support, which will cost them up £5,000, in a move described by GP leaders as potentially the ‘final straw’ for many practices.

The 12-month pilot support programme developed by the RCGP and NHS England has been offered to practices that enter special measures after being given a rating of ‘inadequate’ in some areas by the CQC’s new inspection regime, and will include expert professional advice, support and peer mentoring from senior GPs co-ordinated by the college.

Earlier in year, Pulse revealed that practices would have to pay a fee if they want to access the support package, and Pulse has learnt that the cost will be up to £5,000, which will be matched by the practice’s respective NHS England local area team.

But the GPC has warned that practices most likely to need the support will be under-resourced, with this extra fee potentially leading to practices closing.

NHS England has revealed that the pilot will only be available to practices which are placed into special measures between 1 October 2014 and 30 June 2015, and the pilot will end in October 2015.

RCGP’s support team will also draw up a tailored plan for each practice in the programme to support them in making ‘significant changes to improve their services’.

The RCGP support team’s focus is likely to include:

  • Helping the practice understand the problems identified by the CQC
  • Support the practice to develop an improvement plan (or refine their existing plan) to address issues underlying the problems identified by the CQC
  • Provide direct advice and mentoring to GPs, practice managers and other staff as they work on improvements
  • Draw on insight and support from other local professional leaders, including the LMC, area team and CCG.

A spokesperson for NHS England said: ‘Practices that are placed in special measures will have the option of joining the 12-month pilot that NHS England is running with the RCGP. They will contribute half of the costs (up to £5k) and NHS England the remaining half.’

NHS England went on to add that it expects the amount of practices placed in special measures to be low, and it is difficult to predict how many practices will apply for the support programme.

The spokesperson added: ‘At this stage it is difficult to say and will be dependent upon the number of practices being placed in special measures (which we expect to be low), the underlying issues and how easy these are to rectify, and whether they already have support in place to address these problems.’

But GPC deputy chair Dr Richard Vautrey said the move to charge practices up to £5,000 to access essential support could be the ‘final straw for struggling practices’.

He added: ‘There may be many reasons why a very small number of practices find themselves in special measures but many of the reasons may be out of their direct control and may be linked to the woeful under funding of general practice which is having an impact on the quality of care all practices are able to offer.

‘If a practice is struggling financially it would be a real blow to then have to find £5,000 to pay for a support package. This could be the final straw for a struggling practice and could mean the difference between staying open or closing altogether.’

It comes as the CQC officially launched its new inspection regime of specifically GP practices at the start at the start of the month, and the recent publication of its handbook on how practices will be given ‘Ofsted-style’ ratings

Practices will be given an Ofsted-style rating of either outstanding, good, needs improvement, inadequate for a total of 42 ratings which will have to be displayed in the practices and on the website alongside their final score.

Pulse recently revealed that the CQC will be able to access GP records without patient consent, while the regulator is also looking at the GP records of the most vulnerable children as part of an inspection programme of child safeguarding policies.