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New app launched for GPs to report hospital incidents anonymously

A new app for GPs and healthcare professionals working in hospitals to report incidents anonymously is set to expand to further regions of the country at the end of the year. 

Gyrus is a cloud-based app being used by staff at Chelsea and Westminster Hospital NHS Foundation Trust in London to give feedback and suggestions either anonymously or non-anonymously.

The app is now due to piloted at Poole Hospital NHS Foundation Trust and The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust at the end of 2019.

Staff working at the trust can use Gyrus to submit feedback and share experiences either in written form or via recorded video.

Concerns are reviewed via a dashboard showing the top complaints or suggestions submitted.

The founder of the app says the idea is to ‘innovate’ within the workforce but the technology is not designed to replace Datix-based incident reporting in the NHS.

Gyrus founder and chief executive Adam Hussain said: ‘Across the whole board, everybody has a platform not to share their complaints, but give their ideas on improvement.

‘What we’re trying to do is connect communities within the workplace securely.’

He added: ‘There are two different areas for reporting anonymously and non-anonymously. One side is that it is a preventative measure, so it is not linked with Datix. Datix is where you raise your complaints on a formal basis. Gyrus is about innovation, improvement and preventative – so before it happens.

‘The likelihood of adverse incidences taking place could be avoided had people had the chance to work on their process innovation.’

Mr Hussain said the pilot in Poole will focus on maternity services, and in Dorset on mental health services.

Elsewhere, last year saw the Scottish Government back an independent inquiry into ‘bullying’ accusations made by GP leaders concerned about a ‘culture of fear and intimidation’ at NHS Highlands health board.