I was surprised to read your story on the Government’s latest drive to get GPs to use Choose and Book. (GPs to be forced to use Choose and Book)
The general public with no training whatsoever manages quite successfully to use eBay and Amazon. Yet Choose and Book, which arguably offers a service simpler than eBay, is so anachronistic, clunky, slow and unintuitive that GPs and practice staff have to be trained and have ongoing training on how to use it.
From Dr Lisa Silver, Nettlebed, Oxfordshire