Dr Brian Fisher explains how practices can meet the requirements of a new DES on engaging with their patients.
This module will advise you on the new ‘Patient Participation’ DES for practices:
- Gathering information on patient opinions and behaviours in relation to the practice
- Running Patient participation groups (PPGs)
- Managing any patient complaints
- Constructing and using your own patient surveys
- Responding to the feedback that you receive
After reading this article you will be asked to record your learning points and some action points to earn a suggested 1 CPD credit. Below are some suggested questions to reflect on as you work through the module:
- Could you set up a patient participation group?
- Do you record, categorise and audit any complaints from patients?
- Could you use patient surveys or ‘real-time’ feedback technology located in your practice?
- After you have addressed a problem, do you communicate this back to your patients?
This module was first published on 24th March 2011 and was up to date with all key guidelines and evidence at that point. It will be reviewed as part of our routine update cycle by 24th March 2013 but will be updated sooner to reflect any key guideline changes.
Dr Brian Fisher is a GP in Lewisham, south-east London, and patient and public involvement network lead at the NHS Alliance.