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Telephone consultations: Ten tips (1 CPD hour)

Dr Lisa Horman describes how phone consultations under the Patient Access System can help a practice work more efficiently.

Learning objectives


  • The benefits of telephone consultations for a GP practice
  • Preparing reception staff to adapt to telephone consultations
  • Concerns over missing serious conditions
  • Ensuring access for as many patient groups as possible

This module is free for all registered members of Pulse Learning until 4 April 2012.

Article only | Full CPD module