Telephone consultations: Ten tips (1 CPD hour)
26 March 2012
Dr Lisa Horman describes how phone consultations under the Patient Access System can help a practice work more efficiently.
Learning objectives
- The benefits of telephone consultations for a GP practice
- Preparing reception staff to adapt to telephone consultations
- Concerns over missing serious conditions
- Ensuring access for as many patient groups as possible
This module is free for all registered members of Pulse Learning until 4 April 2012.
Article only | Full CPD module
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