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Repeat after me: appointments up, GP numbers down

Short-term boost

In September 2015, there were 28,100 fully qualified FTE  GPs in England. In June 2021, there were 27,700, a 1.3% decrease. In February 2019, there were 25 million general practice appointments in England. In July 2021, there were 28 million, a 12% increase. 

The UK-wide picture is similar. I have not cherry-picked the figures, they are the latest from NHS Digital. They are simple yet stark: the number of appointments is going up as the number of GPs is going down. Any other debate around general practice is just noise. 

And the noise has become a cacophony – louder than I have ever heard. GPs are accused of being closed, lazy and negligent. This comes from all quarters, including the health secretary, who wouldn’t miss the chance for a good headline.  

But Sajid Javid’s veiled threat that it is ‘high time’ GPs provided face-to-face appointments is typical of the opportunism of this Government. It also shifts the narrative away from the central point: appointments are going up while GP numbers are going down. 

There might be ways to mitigate this increased demand at a time of fewer GPs: the use of additional healthcare staff, or moving to more remote consultations. These changes are both controversial: the former is basically using less-qualified HCPs to do GPs’ tasks, and we’ve seen the furore whipped up by the media reaction to remote consultations. Other initiatives may well be tried but they won’t change the fact: appointments are going up while GP numbers are going down. 

Patients’ frustration is understandable. Sadly, some have died who may have lived longer had they been able to access face-to-face care during the pandemic. But this is inevitable where there is overdemand and undersupply of health services. The perceived lack of face-to-face appointments is a symptom, not a cause, of this fundamental structural problem. 

And it’s not as though we can look back on February 2019 or September 2015 as halcyon days. General practice was bursting at the seams even then. Yet, since then, appointments have been going up while the GP workforce has been shrinking. 

I’ve previously argued that a positive message about general practice is the way to bring about change in the longer term. But in the shorter term, there is a crisis of public opinion – GPs are convenient scapegoats for everything wrong in the NHS. In a just world, any report around GPs would contain this crucial line: appointments have increased while GPs numbers have decreased. 

Much of the media can’t be trusted to do this. Negativity around general practice is fuelling itself. A MailOnline story even blamed an increase in stillbirth on GPs’ refusal to see patients face to face, although the report it was based on did not mention GPs, who in any case are not responsible for maternity services.

And Mr Javid has shown the Government can’t be trusted either; it prefers to increase patient demand while making lacklustre efforts to boost GP numbers. 

So it becomes incumbent on the BMA, the RCGP and, of course, Pulse to repeat the mantra. Because it is ‘high time’ Mr Javid and his colleagues took some responsibility for the mess they have caused. 

Jaimie Kaffash is editor of Pulse.
Follow him on Twitter @jkaffash  or email him at


Turn out The Lights 29 September, 2021 10:56 am

Spot On Thankyou.

Cameron Wilson 29 September, 2021 4:10 pm

Yep, totally correct and that’s not even mentioning the issue of quantity or quality!

Patrufini Duffy 29 September, 2021 4:20 pm

Wondering if I should prescribe the ADHD meds or send it back to the Private Profiteering Practitioner. Hmmm. Connundrum.

Keith M Laycock 29 September, 2021 6:11 pm

And in 1989 there were approximately 299,000 NHS hospital beds and in 2019 there were 141,000 – over the same time period, the UK population has increased from approximately 57 million to 68 million ….

So, over a 50% bed reduction and a 19% population increase.

Overwhelmed? Wonder why?

Shaba Nabi 29 September, 2021 8:51 pm

Oh I may just have fallen in love with you Jaimie!

Great blog

David Mummery 29 September, 2021 11:16 pm

Thank you Jaimie!

David Church 30 September, 2021 11:26 am

Appointments up, GP numbers down.
Appointments up, GP numbers down.
appointments up, GP numbers down.
Appointments up, GP number one.
Appointments up, GP none left.
Appointments up, Patients paying for private GPs or dying.

Katharine Morrison 1 October, 2021 3:30 pm

Keith Laycock, a very pertinent post. The lack of beds has resulted in GPs trying to keep people at home, do more investigations in primary care, and look after more very ill people in the community. At the same time the length of time in hospital for patients has also reduced, even to the point of discharging people in the middle of the night to free up beds. The extra stress on the primary and secondary care staff is considerable.