This research was commissioned by Who Cares, the Local Involvement Network (LINk) for Health and Social Care in North Lincolnshire. North Lincolnshire Council & LINk were just one of the 75 pilots around England tasked by the DH to ‘champion patients’ views and experiences, promote the integration of local services and improve choice for patients through advice and access to information’.
The report concluded: ‘The research showed that a variety of methods of communication were preferred to allow people to find out about services they may need and on how to access them, including advertising by poster in health, social care and community venues, by post, by e-mail and internet. Many people, unprompted, referred to a “one-stop-shop” as being the ideal method of being able to access the range of services referred to above, access the information they may need and to receive personalised advice on where to go.’
