Dear Nouman and team,
Thank you for everything you are doing to deliver primary care and wider services to your local population.
I am aware of the shocking incident at the practice on Friday 17 September and want to pass on a personal message of support and appreciation for everything you and the practice is doing.
There is no place for violence or aggression towards NHS staff. There is no reasonable excuse and under no circumstances does any individual working in the national, regional or local NHS accept that any individual’s anger should result in any form of physical or verbal assault on our staff.
We recognise the unprecedented contribution of local general practices in supporting patients through the pandemic and remaining there for your patients during these difficult and challenging times.
My personal thanks to you and your team for maintaining services and dealing with often difficult and challenging circumstances. In particular, I would like to thank the staff and their families who were caught up in the events on the day.
Nationally we have maintained daily contact with Manchester health and care commissioning and regional teams who are supporting you with practical steps and will continue to ensure that you and your teams receive the support you need.
If helpful, I would welcome an opportunity to speak to the GPs and staff in a closed doors meeting (virtual or physical) to listen and understand your concerns and ensure that the steps we are taking nationally will ensure that such events do not happen in the future.
Many thanks again for your ongoing work under these difficult circumstances.