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Patient satisfaction with GP services remains high

Patient satisfaction with GP services, including practices, individual GPs and appointment booking, remains at a high level, the official patient survey results have revealed.

The latest patient survey results results, covering the period from January to September 2014, saw 85.2% of patients rate their GP practice as good, while nearly as many (78.0%) would recommend it to someone who had just moved to the area.

Although this was a small decline in satisfaction rates of around 1% on each measure since last year, the vast majority of patients (92.2%), have confidence and trust in the last GP they saw.

The majority of patients (85.4%) got an appointment to see or speak to someone at their surgery when they last tried, a decrease of 0.7 percentage points since the results published a year ago.

More than three in four patients said they were happy with surgery opening hours (75.7%) although this was a decrease of 3% from the corresponding time period in 2013, and more than nine out of ten patients who were able to get an appointment the last time they tried (91.8%) say their appointment was convenient, a decrease of 0.4 percentage points since the results published a year ago.

Satisfaction with out-of-hours GP services also remained high, with the number of patients who have tried to call such a service in the past six months rating their experience as good increasing by 0.4% to 67.9%.

For the full latest patient survey results, click here.

Example patient survey results January - September 2013

Percentage of patients rating each service (compared to 2013):

  • Overall experience of GP surgery is good: 85.2% (-1.0%)
  • Would recommend GP surgery to someone who just moved into the area: 78.0% (-1.2%)
  • Experience of making an appointment was good: 73.8% (1.6%)
  • Overall experience of calling out of hours services was good: 67.9 (+0.4%)
  • Easy to get through to GP surgery by phone: 71.8% (-2.1%)
  • Last appointment was at a convenient time: 91.8% (-0.4%)
  • Receptionists were helpful: 86.9% (-0.7%)
  • Patient has a GP they prefer to see: 53.5% (-1.7%)
  • Patients were able to see their preferred GP always or nearly always: 60.1% (-1.6%)
  • Have confidence and trust in the last GP they saw: 92.2% (-0.3%)
  • Satisfied with surgery opening hours: 75.7% (-2.9%)

Source: NHS England

Readers' comments (8)

  • Tell the mail and the Tories hope they choke on it.

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  • Vinci Ho

    Satisfaction with out-of-hours GP services also remained high, with the number of patients who have tried to call such a service in the past six months rating their experience as good increasing by 0.4% to 67.9%.

    With better investment into OOH and access to medical records , why the f*c* do we need this cr*p of 7 days opening ?

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  • BUT GP Satisfaction remains VERY, VERY, VERY low.
    Who gives a Sh*t what GPs think, I hear The Daily Mail call out......
    BUT Market Forces WILL bring down General Practice-it has already started and will worsen this year-bring on the collapse I say, we cannot prop up the speciality any longer and cannot resist market forces longer term.

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  • Overall satisfaction is high because service is good . It is the fawning Tory media that is out to rubbish us so that they can justify bringing in a private system .

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  • This comment has been moderated.

  • After the onslaught that general practice has received for the last 10 years many of us are too browbeaten to be cheered up by patient satisfaction.

    The job has become a nightmare and it is far too late for a pat on the back to reverse the plans of hundreds (if not thousands of GPs) who cannot wait to leave the NHS.

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  • The Mail has interpreted this survey as millions unable to see GP all due to labour's botched GP contract,and patient satisfaction falls yet again
    They really do take the biscuit

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  • 4.19pm. Thank you for recognising the "moral crimes" of The Daily Lunatic which has been bullying and menacing GPs for too long.

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  • We will now forced to pander to the small minority if the unsatisfied (who lets face it will never ever be satisfied), to the determent of the happy majority? 7 day working and all hours opening is going to take away the availability of an already very good service.

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