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The waiting game

Should I report a patient I suspect of benefits fraud?

Three experts advise a GP who suspects a patient is defrauding the welfare system

Dr Matt Burkes - Report the patient openly, not anonymously

Putting aside how enthusiastic you feel about adding state benefit surveillance to your role as a GP, it is not right to make an anonymous tip-off. If you feel you cannot talk to the patient and that it is your civic duty to report them, this should be done through normal channels.

This goes back to GMC guidance that says ‘confidentiality is central to trust between doctors and patients’.1 Any action that jeopardises this should not be taken lightly. The case for maintaining a confidential health service goes beyond the individual patient-doctor relationship and is compelling. Society as a whole clearly benefits - the treatment of communicable disease being the often cited example.

Having said this, confidentiality may be broken in certain circumstances; if ordered by a judge, if the patient consents or if the benefits to the public interest outweigh both the individual’s and society’s interest in maintaining confidentiality. The GMC gives the example of protecting a patient, or society, from serious harm or crime.

In this case, you should ask yourself whether the potential benefit fraud amounts to a serious societal harm or a serious crime? If you feel it doesn’t, then clearly confidentiality should not be broken as the situation does not fulfil the criteria for disclosure.

If, however, you feel it does, then note that the GMC also advises that one should inform the patient of any disclosure made - unless doing so would put you or others at serious risk.

The GMC also advises that you document this in the patient’s notes.

Dr Matt Burkes is a GP in Chichester, West Sussex. He is the co-editor of The Good GP Training Guide (RCGP Press)


Dr Toni Hazell - Ignore your suspicions and focus on patient care

GPs often get dragged into discussing non-medical issues - housing, benefits, work-related stress. Some patients are doing their best to navigate a complicated system, but occasionally I have become aware that there is fraud. It’s never clear what to do in response.

GMC advice says that disclosure is justified only to prevent others from death or serious harm, or to prevent or detect a serious crime. It seems unlikely that saving taxpayers’ money would fill those criteria anyhow, and you might have interpreted the situation wrongly.

We’re GPs, not social workers, benefits advisers or fraud investigators. Accusing a (possibly innocent) patient of fraud would fatally undermine the doctor-patient relationship and could lead to a complaint. Decline to write supporting letters for the claim, by all means, but keep your nose out of it and concentrate on treating sick people.

I can’t claim to be an expert in the benefits system and there is a fine line between exploiting loopholes and outright fraud. I don’t think this meets the criteria to break confidentiality.

Dr Toni Hazell is a GP in north London and e-learning development fellow at the RCGP


Dr Helen Manson - Discuss your concerns with the patient

It is unlikely that a patient would consent to information about them being passed on in this situation. Nevertheless, discuss your concerns with them in the hope of preventing them from continuing to be fraudulent.

The conversation might prove your suspicions untrue, but if not, the GMC advises that if you decide to contact the police the patient should be informed, unless this is not practical, would put someone at risk of serious harm, or might interfere with the purpose of disclosure. Disclose the minimum information necessary.

Whether or not you’re justified in disclosing their concerns depends on the extent of likely harm of the suspected crime.

Weigh up the damage that disclosure might do to the doctor-patient relationship as well as to trust in the medical profession. Contact your medical defence organisation for advice.

It is in the public interest for patients to trust that their information will be kept confidential. Doctors must generally gain patient consent before disclosing information.

The exceptions to this rule are if the doctor considers it justified in the public interest, if remaining silent may risk death or serious harm to an individual, or if disclosing would assist in the prevention, detection or prosecution of a serious crime.

The GMC considers serious crimes to include those involving ‘substantial financial gain or loss’, but does not define substantial.

Dr Helen Manson is a medicolegal adviser at the Medical Defence Union

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Readers' comments (16)

  • i think every gp have patient who he/she know are benefit cheats. i don't thnk i would put my name if i ever report it.
    gmc rules can lend you in deep trouble. gmc and government need to bring rules to give full protection for gp's .even if they are proven wrong.

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  • This is a truly terrible article.
    My main criticism is that the government's preferred mechanism for reporting suspected benefit fraud is via a dedicated DWP website or a telephone hotline (to be used by anyone; the fact that you are a GP counts for nought). It can be used anonymously if you wish. They don't expect people to go directly to the police - imagine how much valuable police time would be wasted that way on vexatious complaints!
    Secondly, how many GPs practising in the real world are actually going to tell one of their patients that, oh, they are going to try to get them put in prison?
    Finally, the DWP no longer considers GPs able to judge entitlement to sickness benefits anyway (rightly or wrongly) - that's why the assessments have been outsourced since 1995!!

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  • "The answer is No, Benefit fraud is tiny compared to tax fraud"
    Do tell us where you live. The value of your possessions is trivial in comparison to the total loss to theft in the UK, so you will have no objection if we help ourselves to them.

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  • Fraud is a crime...full stop. Yes the system may be unfair and even harsh in our opinion, but it should be respected by law abiding citizens and upheld. Trust is important, but it should be both ways. Can a GP trust a patient who knowingly commits fraud, not to complain to the GMC and raise your MDU premium, when they think there is money to be had from a complaint?

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  • I have a few of these kind of patients everyday ... They are quite young, have never worked, do not intend to work, their diagnosis varies: alcoholism, drug abuse, low mood, depression, back pain... I always think that it is double fraud: the money they obtain this way and steeling the doctor's appointment time from really ill patients...

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  • Should GPs be colluding with fraud? We would deal with prescription fraud and unfit drivers differently. Why would this be an exception?

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