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NHS England letter warns London practices not to divert calls to 111

NHS England has warned all London GPs that they are in breach of their contract if they divert phone calls to 111 during ‘core’ hours.

Click here to read the letter NHS England has sent to all London GPs.

Readers' comments (2)

  • Azeem Majeed

    A typical heavy-handed response from the Primary Care Units in the London Local Area Teams. If there are practices that are using NHS 111 inappropriately, the letter should have gone out just to them, rather than to all practices in London. In my practice, we don't use NHS 111 during core hours and receiving this letter was a waste of both our GPs' and practice manager's time.

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  • If GPs are diverting calls to 111during core times then that could have contributed to the the alleged system failures!

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