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BMA to consider legal option if Capita problems are unresolved by January

The BMA has given NHS managers a deadline of the end of December to resolve the problems with Capita, or face potential legal action, Pulse has learned.

In a meeting with NHS England yesterday, negotiators from the BMA’s GP Committee issued the ultimatum – warning that it would consider ‘all options’ if the problems aren’t resolved by the end of the year.

It comes as local leaders voted for NHS England to remove the contract from Capita.

GPs reported a huge number of problems when Capita rolled out its support services early last year, including patient records going missing and problems with payments and putting GPs on the performers' list. 

Capita has said that these problems are being cleared up, stating this month that the company has been ‘improving the service and that has been recognised by NHS England'.

A survey it conducted this year also claimed that 58% of respondents from general practice, pharmacy, optometry and dentistry said they were satisfied overall with the support they received.

However, GP leaders said that there were 'no meaningful improvements to the service'.

The GPC this month sent a letter to NHS England chief executive Simon Stevens detailing the continued problems with the practice support services, including delays in paying trainees, registering and removing patients and problems with dealing with pension contributions.

Speaking to Pulse, GPC negotiator Dr Krishna Kasaraneni said: ’We met with NHS England yesterday. We told them they have until the end of December to resolve all issues with Capita. 

’The mood of the profession is clear. If all issues are not resolved, we’ll be looking at all options.’

When asked whether this would include legal action, Dr Kasaraneni replied: 'It will include looking at all options.'

Readers' comments (8)

  • Cobblers

    Bet Crapita and NHSE are quaking in their boots. Not.

    Being being attacked by the BMA is 'like being savaged by a dead sheep'.

    Apologies to Mr D Healey.

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  • Rogue1

    Yet something else they will 'consider' over tea and biscuits in their offices. When will they actually do something!

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  • Ooh, not the threat to consider future action.

    What a powerful laxative tha5 is.

    We’ve tried this. It failed.

    Time we all left the NHS now, with or without GPC help.

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  • Just like they considered industrial action....
    Sheep amongst wolves

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  • The BMA has given NHS managers a deadline of the end of December to resolve the problems with Capita, or face potential legal action,

    hahahaha....The BMA has given a deadline.....hahahaha....and will take action that helps doctors?...hahahahaha...yeah right.

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  • If BMA merited the money you guys keep sending them, they would have set a deadline of next Monday, and already issued instructions to solicitors and ballot papers to all GPs (I do not know a time when ALL GP Principals received papers in any BMA ballot!)

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  • AlanAlmond

    All fart and no smell

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  • Is there any point highlighting the obvious which is the time for talking was over a long time ago. Unless there is action, there is nothing. Our issue is the ones representing us are of the ilk of read, repeat, reward. They are not used to critically appraising the situation, thinking outside the box (Because that would mean leaving the port of safety) and have been conditioned to not rocking the boat. hence their belief that somehow they can talk it into a better situation. There is an old addage- the more unreasonable you are the more reasonable a settlement you get. Its true. Our leaders are miserable at negotiation. We can see it, but because we are often too soft during feedback and appraisal oftenn the message gets lost along the way. You cannot make an omelette without breaking eggs..... The RCGP/BMA etc simply needs to disengage from talking.... as long a you are 'talking' the government has you where they want.... i.e. actually doing nothing. I dont know who advises the BMA/RCGP but sadly I'm not surprised UK General practice is in the mess it is right now. This is why I left.... I could see the future and had no faith in our soft leadership...sadly I was right.... I can see whats coming....more of the same.... a slow continual degradation of the job and T+Cs. No right minded person would do it now. I was right to leave the UK. It is better overseas. But how many GPs actually have the courage to walk out and join me overseas? Leaving in bigger numbers will strengthen our case. The fewer the number of GPs left in the UK the better. GPs raise'patients will suffer' - well what happens if we dont take more positive action? There will be a lot more suffering down the line when we end up with an american style system. As time goes on there is less and less reason for me to consider returning to the UK. Our current leadership does not inspire hope. The current government is weak, yet the RCGP / BMA does not play a very powerful hand i.e. a PR campaign regarding how the current government has allowed tax evasion on a massive scale, and how many of the conservative grandees and financial supporters have used this for their own personal gain to the direct detriment of the UK public in general. And how many of the health ministers have huge conflicts of interest with private medical companies, etc The UK government would fear us disengaging and becoming a massive PR campaign for social inequality. We know health inequality follows from social inequality. The current government would fear the medical profession if we well and truly turned on them. How about all the consultants REFUSE to treat any minister or their family member privately and they HAD to use the NHS? what do you think the public support for that would be? We would be campaigning for social equality, fair tax treatment for all and an end to tax evasion, and also campaigning to end conflicts of interest in those managing the NHS.

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