This site is intended for health professionals only

At the heart of general practice since 1960

Read the latest issue online

The docbot will see you now

NHS 111 'a cause' of growth in A&E attendances, claims CCG

Increased activity from NHS 111 has contributed to an uplift of A&E attendances in one city by 15,000 patients a year, according to an analysis by the CCG.

Recent papers by Bristol, North Somerset and South Gloucestershire CCG said ‘additional activity within the system’ was driving up A&E attendances by 41 patients a day, and this could partly be attributed to NHS 111. 

The review by the CCGs' commissioning support unit on North Bristol NHS Trust's emergency department reported anecdotal evidence of a rise in A&E attendances linked to NHS 111 advice and healthcare professional referrals, following analysis by the CCG.

A&E attendances in the Bristol, Somerset, and South Gloucestershire CCG area were up 6.2% year on year, which equated to an additional 41 patients a day.

This comes as A&E attendances rose 4% across England over the past year

The CCG hypothesised the rise in A&E attendances and emergency department admissions were 'driven' by NHS 111 and a potential 'influx' of newly qualified paramedics with a lower risk threshold.

The paper also reported in addition to extra 33 walk-in arrivals per day, the 111 pathway was referring 6.8% more callers to A&E and sending 15.2% more patients an ambulance to take them to A&E.

Urgent Health UK said that NHS 111 advises an average of 9-15% of cases to go to the emergency department, and most cases are appropriate. The organisation also stated national data, which shows 2 in 3 patients advised to attend A&E actually do, so the increase in 'activity' in Bristol due to NHS 111 is comparatively small.

Claire Thompson, deputy director of commissioning, planning and performance for the CCG acknowledged further analysis was needed to ‘understand the sources of growth’ in A&E attendances.

A spokesperson for Bristol, North Somerset and South Gloucestershire CCG said: 'Although we are seeing an upward trend locally at the moment, we remain below the national average for A&E attendances overall.

’We want to ensure that everyone in our area is able to access the right care, in the right setting for their needs, first time. Addressing the upward trend in A&E attendances – the majority of whom are "walk-in" patients - is a key part of our Urgent and Emergency Care programme. We’re working closely with our partners in the system, as well as our local population, to further understand people’s reasons for choosing A&E.

’Our integrated urgent care service is a key part of the solution, joining up NHS 111 and GP out of hours services to ensure patients get the right care sooner and reducing both A&E attendances and ambulance dispatches.’

A Pulse survey revealed GPs in England receive over 250,000 inappropriate NHS 111 referrals in a month.

Elsewhere, a CCG in Lincolnshire recently directed patients to 111 or 999 after a 13,000-patient GP practice cancelled ‘all immediate future appointments’.

The CCG has asked us to clarify that NHS 111 was 'one of the factors' leading to the 'driving' growth in A&E attendances. We are happy to clarify this

Readers' comments (6)

  • Dear All,
    So NHS 111 admit that only 2 out of three patients follow their advice. Excellent, well worth funding.
    Regards
    Paul C

    Unsuitable or offensive? Report this comment

  • Cover your backs! We are not medically trained and we DO NOT WANT THE RESPONSIBILITIES. "See your GP", "go to A+E". Do everything except solve the problem.

    Unsuitable or offensive? Report this comment

  • Vinci Ho

    I think the original version (if there was one) NHS111 was totally ‘following the algorithm and please go to A/E for covering my arse.’ . After all these morning and arrows we fired towards NHSE , the reality is probably somewhere in between the extremes .
    Problem is this is outdated directive , decree from a past , ‘well beloved’ prime minister and his bloody government. The logical solution is always provided by adequately funded GP led services (whether is in or out of hours) with direct contact with a clinician .
    Of course , it is f**king dearer , common sense , Boris .

    Unsuitable or offensive? Report this comment

  • "a lower risk threshold"
    Yes this is bad, we should take maximum risk with our patients' health, none of this nansy pansy care stuff, everyone should work outside their area of expertise and let patients come to harm or die, that's what we signed up for.
    (COI criticized by GMC for over-referring in 2015)

    Unsuitable or offensive? Report this comment

  • By the time 111 dies or taken off, few managers and IT people would have made million of Pounds and would move to developing a new useless algorithm for NHS. SUCK NHS as much as you can !!

    Unsuitable or offensive? Report this comment

  • Just remember the good old days of NHS Direct!!

    Unsuitable or offensive? Report this comment

Have your say