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Patients directed to 111 or 999 as 13,000-patient practice cancels all appointments

A CCG directed patients to 111 or 999 after a practice cancelled ‘all immediate future appointments’.

Cleveland Surgery, in Gainsborough, which has a patient list size of almost 13,000, cancelled all appointments without any notice on 29 May.

Lincolnshire West CCG issued a statement confirming the cancellations and said that registered patients should refer to their local pharmacy, the Gainsborough Minor Injuries Unit, call NHS 111 or call 999.

The CCG statement said: ‘Due to unforeseen circumstances Cleveland Surgery, Gainsborough, will not be able to offer routine appointments for registered patients and all immediate future appointments have been cancelled.

‘Patients have been contacted and alternative arrangements are currently being identified for those affected.

‘Any registered patient who has an urgent, non-emergency, medical need is advised to contact their local pharmacy or call NHS111 who can signpost patients to the right care.

‘The Gainsborough Minor Injuries Unit will continue to be accessible to treat minor injuries. Patients who have a life-threatening emergency should call 999.

‘Lincolnshire West CCG is working hard to put in place alternative arrangements for patients so that they can continue to access services from the practice site.'

The practice closed due to ‘immediate concerns’ from the CCG and CQC following recent visits to the practice, according to the CCG.

However, the CCG issued a follow up statement saying the suspension had been lifted from 30 May.

It said: ‘We can confirm the surgery will reopen to provide services as normal.’

‘Having sought assurances from the CCG and NHS England and NHS Improvement – Midlands, the CQC have agreed to lift the suspension, however they will continue to monitor services closely.’

It continued: ‘We apologise for any inconvenience that has been caused and thank patients for their understanding during this time. Lincolnshire West CCG is supporting the practice and remains committed to ensuring services continue to be offered from this site, and that patients receive safe care.’

 

 

 

Readers' comments (23)

  • Major concern Domino effect slow motion free fall
    All as predicted

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  • For all the partners at that surgery, we can only imagine what must have led up to that final decision to call it a day.
    Most of us continue, day after day -because of our patients. We feel we would be letting them down, but also letting our staff down. We can't help but think about iur employees; their families, children and mortgages.
    (We are all employers as well as doctors)
    This responsibility is something we never really appreciated when we accepted our roles in practice.
    We are all closer to the position of this practice, to the final edge than at any time in our history.
    I have personally come very very close. It is my patients, staff and my partners who keep me going.
    I absolutely love my job. I would happily walk in and see patients in my 70s.
    Problem is, with this job, government and toxic atmosphere - most of us are going to the wall long before that.
    Well done to the doctors of that practice for staying so long. Sorry we couldn't all help you (and each other) and good luck to the rest of you.

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  • Its important we know what brought about this sudden demise as we are all sitting on the edge of the same cliff. Can anyone out there add any more information? Checking the web site shows few doctors and plenty of Noctors. was this relevant? was CQC involved- we need more information, not least to give us ammo in our arguments with our local CCGs

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  • One detects the fetid stench of the CQC in this one.

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  • Turn out lights isn’t too far off truth me thinks as minimal effort finds a statement from CCG around urgent safety concerns detected during inspection resulting in 24 hours shutdown.

    Given this wonder how long they will have the 1:1 support for and onwards consequences that need addressing?

    Best of luck to practice and staff.

    Wasn’t this same CCG involved in European Dr’s in the most Brexit supporting county???

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  • https://www.lincolnshirelive.co.uk/news/local-news/health-officials-release-statement-after-2922081

    Yep - CQC...

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  • How dare the CQC close a practice without due diligence
    Are the CQC safe effective well run caring etc?

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  • Took Early Retirement

    It's only when patients start hurting that someone will take notice. More please!

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  • thanks still hanging in there. the story is that CQC shut it and it has reopened the next day and CCG are working with it to sort out issues of concern. We similarly failed our inspection due to serious flaws such as not washing the window curtains twice a year but only once. The doctors were also found to be putting patients in danger by drinking a cup of hot tea while consulting. (I kid you not)

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  • The RCGP and BMA should be assessing the CQC
    It seems not to practice to the ethical standards we all adhere to
    I am soooo frustrated even though I have left the practice after 34.5 years
    Practices are starved of resources, paying high Locum rates, working extremely long hours and expected to excel in all aspects
    A recipe for poor retention, high mental heath illness in GPs and collapse of he system
    Only saints or misguided optimists are holding the system together with sticky tape

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