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In full: NHS 111 Easter SitRep report

See the full spreadsheet detailing the performance of NHS 111 providers across England from 26 March to 1 April.

Click here to download the spreadsheet.

Please note, the document states that on 31 March it took 30 minutes for a call to be answered in Inner North West London (INWL). The provider, London Central & West Unsheduled Care Collaborative, have informed us that this was a mistake in the forms which they submitted to NHS England and this should read 13 minutes and 18 seconds.

Read the original story here: Delays, abandoned calls and an 11-hour wait for a call-back: Leaked document reveals the extent of NHS 111 performance issues

Readers' comments (3)

  • Interesting to see that no one type of provider is the worst. Ambulance Trust, NHS Direct, GP out of hours providers- they all failed. Make you wonder what happened previously? Has it always been this bad and we never knew?!

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  • Interesting figures. So contrary to previous reporting the bulk of London is already live with 111. Manchester's performance has improved significantly over the week. Bearing in mind that the reports reflect a 24 hour period, it is important to understand the peak times that calls are abandoned and also understand why they are abandoned, eg is it because the caller was trying to call in early to book a GP appointment (eg during the 08 00 - 09 00), is it because they were trying to get through to 101, how many of our own GP Practices would have a low "abandonment", rate first thing on eg a Monday morning. Also need to understand the figures better, is it reflecting a normal bell shaped distribution, or more likely a distribution which is skewed to the left (more likely in most cases) . Also if the same KPIs were in place for primary care, how would primary care fare.... < 30 seconds - around 10 rings on the phone.

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  • I think you will find the not ALL failed, as previously stated in above comment, some are huge successes, Like Great Yarmouth and Waveney for instance.

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