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CCGs ‘cherry-picking’ low-spending practices

By Edward Davie | 02 Nov 2011

Exclusive GP practices in some parts of the country are being placed under ‘special measures' by their clinical commissioning groups (CCGs) and required to justify every future referral decision.

Several GPs have even reported that a practice in their CCG has been excluded because of concerns over its performance and use of resources, amid claims from RCGP chair Dr Clare Gerada that some local commissioning leaders have engaged in ‘cherry-picking'.

One CCG in four has challenged a local practice over its above-average referral rates, A&E admissions or prescribing costs, according to a new survey conducted by Pulse and commissioned by management consultancy Kurt Salmon and solicitors DMH Stallard.

The findings follow the GPC's warning last month that ‘unacceptable' measures were being used to ‘micro-manage' practices, and a Pulse investigation that found one CCG had told GPs to limit their referrals to as few as four a week.

Some 27% of GPs surveyed said a practice in their CCG had been challenged on its performance over referrals, prescribing or A&E use, with half a dozen reporting a practice had been excluded as a result.

One in six GPs of 400 respondents said that where they worked high-performing practices with low use of resources and those in affluent areas were grouping together at the expense of lower-performing or more deprived neighbours.

A practice manager, who asked not to be named to avoid causing ‘any problems for the GPs here', said her practice in Yorkshire had initially been excluded by its CCG and had only been admitted after it appealed.

‘The original reason given was geographical,' she said. ‘But equally, we work in an extremely deprived area so "to balance the consortium" we weren't allowed to stay where we wanted.'

Dr Gerada, a GP in Kennington, south London, said: ‘I predicted GP practices with the most deprived populations and the worst health would face problems, and we are beginning to see it happen.

‘This cherry-picking ends up widening health inequalities as poorer populations are excluded. I am very worried about the grounds on which CCGs are excluding or challenging practices.'

Dr Annie Farrell, a GP in Liverpool, told Pulse her CCG had called GPs from her practice into twice-weekly referral management meetings.

‘Our practice has been marked by the CCG as a high referrer for planned care and it has created some difficulties,' she said. ‘It does not necessarily follow that high referrals mean we are treating our patients in the wrong way – maybe we are better doctors than those who are referring less, but that doesn't seem important any more. Because we are labelled as a "high referrer" we are having referral management meetings twice a week and all our referrals are discussed to find alternatives. It is really time-consuming.'

Dr Simon Bowers, Matchworks Shadow CCG chair, said all 93 GP practices in Liverpool were ‘working towards understanding their referral behaviour' and the additional workload had been accompanied by ‘significant investment'.

Dr Dennis Abadi, a GP in St John's Wood, north London, said the Central London Healthcare CCG was regularly challenging local GPs on prescribing costs.

‘There are outliers in our CCG and they are challenged as to why that is, but outliers are not necessarily a bad thing,' he said.

CCG chair Dr Ruth O'Hare said: ‘Our goal is to make sure all our GPs are prescribing appropriately.'

GPC negotiator Dr Chaand Nagpaul said that monitoring every referral from a practice should be a ‘last resort'.

‘It would be a "special measure" in an exceptional circumstance. It would not an appropriate starting point,' he said.

READERS' COMMENTS

James Bywater, GP Partner,
02 Nov 2011
The problem in our area is the opposite and I suspect more common problem of affluent and informed patients demanding NHS referrals and interventions that exceed their share of resources. My experience of more deprived populations is that they often demand and consume less than their share of the cake. We need to become expert at distinguishing need from demand and value from activity. As doctors we often hide behind deprivation rather than look at our own service quality and capacity. The wider determinants of health are not affected by secondary care!
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Anonymous, Salaried GP,
02 Nov 2011
People who do not work in poor areas should not really be commenting on areas where they do not work. Affluent people have private health care and hence there is no block to their refferral patterns. Also they generally tend to exercise more and have healthier diets. That leads to better outcomes.

What would be interesting is for CCG s to actually send in parachute teams to actually find out why the practice is failing.

These teams would consist of a gp, nurse and a practice manager to look at processes. Simply threatening practices will not help.

The reality is that you can only comment on poor areas if you work in them on a daily basis. The only way cogs will know is if they have their people their in an extended capacity. One day/week will not fix the problem

Anonymous salaried!
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Jonathon Tomlinson, GP Partner,
03 Nov 2011
I'm preparing (a bit slowly) a long blog-post looking at the GP gatekeeper role which I hope to publish in the next week or 2.
One concern I have is that 'referral managent' is a blunt instrument and fails to take into account most of the reasons for variations in GP referral rates (see this overview for details: http://fampra.oxfordjournals.org/content/17/6/462.full)
One of the main reasons I believe we are facing the present reforms is that as a profession we have failed to take responsibiity for neighbouring practices that we know have provided a poor service. One potential silver lining to the development of CCGs is that we will finally do so. How we do so is the subject of considerable experimentation without any assessment or guidance (that I am aware of) Excluding poorly performing practices from CCGs will be even worse than the present situation, if it happens it will bring our profession into disrepute.
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Annie Farrell, GP Partner,
05 Nov 2011
I feel that my comments have been misrepresented by Pulse in this weeks issue. The practices that make up our CCG and was previously PBC group have worked very well together for a number of years. Our CCG has not "called us into" referral management meetings it is something we at the practice have opted to do as our plan to ensure we are referring to appropriate services. It is true that it is time consuming but I also said it has proved to be a very useful learning exercise for all involved.

In Liverpool a new GP Specification has been agreed which has meant much fairer investment to all GP Practices in the area and provides financial support for practices to enable them to provide excellent service. This has been our way to ensure that poorly performing practices are supported rather than penalised.

Like many I am extremely worried about the consequences of the NHS reforms that seem to have started without even being made law in parliament yet. However in Liverpool, certainly in our area, practices at the moment are working well together and no practice has been treated punitively as yet.

I would advise anyone thinking of giving their view to Pulse magazine to be very careful to ensure that they are aware of the context their comments are being presented in.
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