This site is intended for health professionals only

At the heart of general practice since 1960

Capita regrets taking on unprofitable primary care support contract

Capita has suggested it regrets taking on the primary care support contract which has been riddled with problems.

It added that the contract, which it assumed in 2015, would not be profitable for the life of the contract, which runs out in 2022.

The admissions, made in front of the Public Accounts Committee (PAC) come as a National Audit Office report said NHS England's decision to award the contract to Capita had 'potentially compromised patient safety'.

Capita chief executive Jonathan Lewis told the PAC: 'If we were to approach a contract of this nature today, we would approach it very differently and - speaking for Capita as the relatively newly appointed CEO - unless we were comfortable that we could deliver against the spec, we understood the risks, we would not bid on it.'

He went on to admit that Capita has made loses of £140m since taking on the contract – an increase on the £125m reported by the NAO.

And he added: ‘We will not make money over the life of this contract.’

But he said this would not mean backing out of the contract.

He said: 'We made a commitment to deliver this service and reputations depend on that commitment.

‘We see the public sector as a segment of our market that helps us achieve a diversified revenue base, it’s a segment where we have services and solutions, where we can create value for the tax payer.’

Capita has faced a catalogue of failings affecting GPs, many of which were first revealed by Pulse, including issues with moving medical records between practices as well as delayed processing of updates to the National Performers List.

Readers' comments (9)

  • AlanAlmond

    Believe me the feeling is mutual

    Unsuitable or offensive? Report this comment

  • Vinci Ho

    Ha ha ha
    The greedy b*****d got conned a duplicitous government. Who's worse?

    Unsuitable or offensive? Report this comment

  • Vinci Ho

    ... got conned by a duplicitous government.

    Unsuitable or offensive? Report this comment

  • THE GOVERNMENT ALWAYS WANT TO PAY PEANUTS FOR A GOLD-PLATED SERVICE.

    THE BIG PRIVATE PROVIDERS USUALLY JUST DUMP AND RUN.
    GPs ARE TOO DAFT TO DO THE SAME

    Unsuitable or offensive? Report this comment

  • All GP also feel the same way as we have signed a contract which grossly underpays for the amount of work we do. Smart ones are DH guys who conned us and Capita in signing these contracts.

    Unsuitable or offensive? Report this comment

  • Capita feels conned like us and the government feels it is not getting a good service. Everyone has lost. You get what you pay for. Privatisation will be good.

    Unsuitable or offensive? Report this comment

  • The f@ckers have lost 3 years of my pension payments. Someone important needs to lose their job.

    Unsuitable or offensive? Report this comment

  • Ahh, poor crapita. Ok, you big lugs, alls forgiven for all the shit you’ve created.

    Unsuitable or offensive? Report this comment

  • Jmd

    if capita new why did they bid with disingenuous figures. They take on the contract and then shed crocodile tears with an intent for more public money to be cured into their coffers to make the system work.
    There should be a ‘stress test’’ applied at the bidding stages by NHS England to see if the contract canoe delivered down the line without ‘cock ups’’and with out more money plugged into the system to make wrong right.
    I would like to know who is paying for the pensions fiasco, I assume the tax payer.

    Unsuitable or offensive? Report this comment

Have your say