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GPs suffer email issues after NHS worker accidentally messages everyone

GPs suffered severe issues with their emails today, after one user accidentally sent an email to 840,000 NHS staff using the NHS Mail system.

NHS Digital, which manages the system, said the issue was further made worse by people hitting 'reply all' to question why they received the message.

It said in a status alert: ’An issue with a distribution list has meant that several test emails have been widely recieved by users.

'This has been exacerbated by recipients replying in response and increasing the volume of emails associated with the list.’

A spokesperson said a 'number of email accounts have been operating slower than normal', with this 'due to an NHS Mail user setting up an email distribution list which inadvertently included everyone on the NHS Mail system'. 

They later clarified that the issue had arisen because 'a bug in the supplier's system, inadvertently included everyone on the NHS Mail list.'

They said that the issue was expected to be 'rectified soon', adding that 'as soon as we became aware of the issue, we deleted the distribution list so that no-one else could respond to it'.

GPs took to social media to vent their frustration.

Twitter user @Paul77C, who said they were a GP in West Yorkshire, suggested the sender had been a senior IT worker.

 

Readers' comments (23)

  • Couldnt have done that with a fax machine - well you could have but you might have realised the mistake after about five days on the job.

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  • So Mr Hunt's NHS privatization plan is no longer secret then?

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  • Why do the words

    "GPs suffer"

    seem to be all we need...everyday!

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  • Roslyn Learmond #baddayat work

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  • these emails are still popping up at the rate of one every 3 minutes

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  • This comment has been moderated.

  • With 1.2 million nhs.net account holders, this may never, ever end. People in thousands of offices, institutions and practices will be opening their inbox and replying to all for eternity.

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  • ?IS this an accident or deliberate.You decide.I bet this emission came from NHSE?from the DOH.

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  • You really couldn't make this one up, what a ironic metaphor for our current work environment! I have enjoyed not being able to get into my mail for most of the day.

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  • It's clickbait for muppets.
    Jeremy is making a list of everyone who replies as they will all be leaving Earth on the Ark B (apologies to Douglas Adams)

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  • This article really does not make sense. Yes, GPs most likely did suffer by the emails, but so did lots of other clinical and non-clinical NHS staff. This is a very misleading title.

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